Microsoft Copilot Chat is not working. Error message "Looks like you do not have access to the Copilot. Contact your administrator to get access to Copilot."

Robert 0 Reputation points
2025-01-31T19:23:05.6266667+00:00

I am an admin at a company and our users have just started receiving this error message when attempting to reach Microsoft Copilot Chat. Each user either has a Microsoft E3 or Microsoft E5 license assigned to their account. We attempted to use the following URLS

M365copilot.com

Copilot.cloud.microsoft

Bing.com and the link to Copilot

They all receive the same error. We have tried using different browsers and clearing the cache. We have also signed out and reauthenticated, but the error persists.

From my understanding, all users with a Microsoft E3 or E5 license should have access to Copilot Chat. I am aware of the paid license version that provides access within Outlook and other Office apps, but that is not what I am trying to enable. Our users are accessing Copilot Chat via the website.

What settings should I check in our environment, or has Microsoft provided any guidance indicating that we now need to opt in?

Microsoft Copilot
Microsoft Copilot
Microsoft terminology for a universal copilot interface.
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