AoAi Web App

Question

AoAi Web App

Mohamed Hussein 710

Good Day,

I've used the option to generate a web app from AoAi playground

The resource has been created succssefully, Cosmo DB and App Service Plan

However, i'm getting the following error with no details

Also, i can images are not loaded

Below Resource Details

https://portal.azure.com/#@haytham.onmicrosoft.com/resource/subscriptions/175ebea3-c0df-463b-80a2-db10b9b2dc87/resourceGroups/Hus_WABA_GPT/providers/Microsoft.Web/sites/HusWebAppDeepSeekTest/appServices

User's image

There was an error generating a response. Chat history can't be saved at this time. Error code: 500 - {'error': {'code': 'InternalServerError', 'message': 'Backend returned unexpected response. Please contact Microsoft for help.'}}

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Answer 1

SriLakshmi C 6,010 Microsoft External Staff Moderator

Hello Mohamed Hussein,

Greetings and Welcome to Microsoft Q&A! Thanks for posting the question.

Could you retry in regions other than East Us or East Us2 as they are high demand region and can render internal server failure sometimes.

Kindly refer this Use the Azure OpenAI web app - Azure OpenAI Service | Microsoft Learn.

Thank you!

SriLakshmi C 6,010 Reputation points Microsoft External Staff Moderator

2025-02-04T04:43:18.55+00:00

Hi Mohamed Hussein,

Did you get any chance to check the above response. Thank you!
Mohamed Hussein 710 Reputation points

2025-02-05T02:31:47.7833333+00:00

Thank you SriLakshmi C for your help, i'm afraid still raising error for any region Swden Central, Asia, UAE. How to reach details of the error?
Do you have an access from your side?

https://husazwebappdeepseekr1.azurewebsites.net/

Screenshot from Sweden Central
SriLakshmi C 6,010 Reputation points Microsoft External Staff Moderator

2025-02-05T07:12:01.41+00:00

Hi Mohamed Hussein,

Could you try creating a basic web app without Cosmos DB to check if it works? If the web app functions correctly without Cosmos DB but fails when adding it, then the issue is likely with the Cosmos DB configuration, as it may not be saving the chat properly. Let me know the results so we can help you further.

Thank you!
Saideep Anchuri 9,425 Reputation points Microsoft External Staff Moderator

2025-02-06T02:06:08.24+00:00

Hi Mohamed Hussein,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.

Thank You.

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