Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Cannot login for active sanbox environment
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 54%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Christopher Tang
0
Reputation points
I am a free tier user and my company have join ESI program, after I link up my personal account and corporate account, I cannot activate the sandbox, it show the attached error message.
Please help
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
RNareddy 2,510 Reputation points Microsoft External Staff Moderator2025-02-05T06:47:31.1666667+00:00 Hello Christopher Tang, can you please specify the exact Module/Unit you are facing this issue in?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abiola Akinbade 30,490 Reputation points Volunteer Moderator2025-02-05T07:55:33.9566667+00:00 Hello pls can you provide the error message as it seems the error message did not attach correctly
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Christopher Tang 0 Reputation points
2025-02-05T14:31:53.65+00:00 here is the screen cap of the error message
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Christopher Tang 0 Reputation points
2025-02-05T14:32:56.16+00:00 this is error messageScreenshot 2025-02-05 at 2.04.39 PM2.png
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