Teams Application

Question

Hello

Please i need your help on this issue.

Andor has created a Teams Application that can be used to connect to Tytocare devices.

This application in Teams opens in the side panel and allows users to pair, connect and launch a Tytocare device.

This has been working since April 2023. Today 2/4/2025 we are finding that the Tyto App is not launching in the Teams desktop app (windows and Mac) side panel.

 

The Tyto App is able to launch in the side panel when using the web version of Teams. 

We need help with resolving what may have changed in the Teams Desktop App that could be affecting this.

This functionality is used by our clients to remotely triage patients during their virtual visits.

Answer 1

Hi @IniobongNkanga-8038
According to your case description, the customized Teams application used to connect to the Tytocare device disappeared from the sidebar. This only disappears in the Teams client, but it is normal on the web.

Please try to follow the steps below to troubleshoot the problem:

• Pin the app to the sidebar: Go to the "More..." button on the left side of Teams and search for the app there. Right-click any app icon and select "Pin".
• Administrator settings: If you are an administrator, you can pre-configure a set of pinned apps through the Teams app settings policy to personalize Teams for selected user groups. You can select the apps you want to pin and set the order in which they appear in the Teams app bar.
• Clear Teams cache or update Teams app:
• Check app permissions: Make sure the Tyto app has the necessary permissions in Teams. Open Teams, click Apps on the left, search for the Tyto app and make sure it is installed and enabled.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---