one drive issue

Question

Hello

Please i need your help on this issue.

But previously uploaded files seems empty suddenly after subscribe

Answer 1

Hi @John Peter

Could you please share us with more information?

• What plan or product did you subscribe to?
• Before purchasing this subscription product, what Microsoft 365 plan or product did you use to store this folder?
• Is this folder also empty in OneDrive online?

Please check the trash cans on OneDrive online. If you start syncing in OneDrive desktop application, please also check the Windows Recycle Bin.

if you're a Microsoft 365 subscriber, you can even restore your entire OneDrive if something goes wrong.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---