Issue with @swinburne.edu.my Email Redirecting to onmicrosoft.com in Microsoft Applications

Question

Issue with @swinburne.edu.my Email Redirecting to onmicrosoft.com in Microsoft Applications

Raphael Ling 0

I am a student/staff at Swinburne University Malaysia, and I am experiencing an issue with my university-provided email (@swinburne.edu.my). When logging in through a web browser, my email works as expected. However, when I try to log in via Microsoft applications (such as Outlook, OneDrive, or Teams), my email is automatically redirected to an onmicrosoft.com account. The device I'm using is Macbook.

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-02-10T07:02:59.5966667+00:00

Hi @Raphael Ling

Thank you for posting your issue on Microsoft Q&A.

I understand that when you are using your email and logging in through a web browser it works as expected. But when you try to login via Microsoft Applications your email is redirected to onmicrosoft.com account.

Can I know whether you are logging Microsoft Applications through web browser or is it a desktop application? Try to sign out and sign in again by clearing the cache.

Hope this helps. Do let us know if you have any further queries.

Thanks,

B. Siri Chandana.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-02-11T06:07:25.6833333+00:00

Hi @Raphael Ling
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-02-12T03:54:05.1466667+00:00

Hi @Raphael Ling
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.