956 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 96%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUU%3C/text%3E%3C/svg%3E)
I am also having same issue. I can't perform any chat. I keep getting this error message, "Sorry, I wasn't able to respond to that. Is there something else I can help with?"
Copilot not responding to questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 93%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amy Millenson
15
Reputation points
When we use Copilot chat from this link: https://m365.cloud.microsoft/chat/ or from any of the links that redirect there while signed on to the business version of Microsoft 365, we get the message: "Sorry, I wasn't able to respond to that. Is there something else I can help with?". This happens for every prompt no matter what is requested.
I posted a message in Microsoft Community about it and 12 other people responded that everyone in their organization is also getting this. I also posted an internal message in our slack channel, and it is down for others in my organization as well. So this is affecting many, many people.
Please fix ASAP.
Microsoft Copilot Other
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 82%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Kelsi Graham 25 Reputation points2025-02-07T15:27:39.1866667+00:00 I'm also having the same issue. Thinking it may be a widespread issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 96%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
DRIES VAN DER COLFF 5 Reputation points2025-06-09T18:25:40.8933333+00:00 I suddenly started getting the same error message. I haven't seen anyone else reporting this problem today
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 42%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Danilo Malovic 0 Reputation points Microsoft Intern2025-06-28T00:22:19.7633333+00:00 Same issue
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2 answers
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DRIES VAN DER COLFF 5 Reputation points
2025-06-23T11:26:42.3933333+00:00 I discovered the reason why I got this unexpected error message: Our IT department failed to renew our Copilot licenses, and did not tell us. Bummer.