Microsoft Learn Cloud Shell Authentication Troubleshooting

Question

Working through the Learn platform all exercises utilizing Cloud Shell with successfully activate a sandbox environment but the Cloud Shell (Azure CLI) will not launch. Error message and troubleshooting details:

Sorry, but we’re having trouble signing you in.

AADSTS500200: User account '******@email.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Request Id: 9fe551ba-64f8-48b2-ba84-1e0868aeb500

Correlation Id: a2f45f3d-2a90-49cc-b4f9-2774030bf0e5

Timestamp: 2025-02-07T21:09:21Z

Seeing issues launching the Cloud Shell from portal.azure.com as well. When selecting "No storage account" the shell will just hang and time out trying to load. When selecting "Mount storage account" under the "Concierge Subscription" only works if manually create storage account and share.

When launching Cloud Shell from the Azure portal it is throwing the following error:

The client 'live.com#******@email.com' with object id '3d477881-d70e-46bc-b634-ee7f5979ad6b' does not have authorization to perform action 'Microsoft.Storage/storageAccounts/read' over scope '/subscriptions/00014334-05d0-4f3b-8fe0-030065a0d5b6/resourceGroups/learn-f606b2a6-200f-4889-b3bd-042b1e8deed2/providers/Microsoft.Storage/storageAccounts/cloudshell288124528' or the scope is invalid. If access was recently granted, please refresh your credentials..

I have test using multiple browsers, multiple computers after clearing all cache/cookies and resetting browser completely.