Why does new Outlook not work after 02/08/2025 Windows update?

Question

Why does new Outlook not work after 02/08/2025 Windows update?

Margaret McNaughton 0

Ever since my Windows 11 Pro updated this afternoon, my Outlook (new version) will not download new emails. When I try to Manage each account, I have to provide the password. Then Outlook tells me there is a problem.

ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff

2025-02-21T07:40:42.4633333+00:00

Hi @Margaret McNaughton ,

I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.

3 answers

Your answer

ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff

2025-02-21T07:40:42.4633333+00:00

Hi @Margaret McNaughton ,

I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.

Answer 1

ChristyZhang-MSFT 25,871 Microsoft External Staff

Hi @Margaret McNaughton ,

Welcome to our forum!

Do you have more than one account added in your New Outlook? If so, are all accounts unable to receive/send emails?

Please try to remove the account with problem via Settings>Accounts>Your accounts and then re-add it to check if there're any differences.

Hope to help you!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Margaret McNaughton 0 Reputation points

2025-02-10T20:44:47.7033333+00:00

I use Outlook to monitor 4 accounts: 2 gmail accounts have always worked, 2 Spectrum (my ISP) that stopped working after Windows update. Removed Spectrum emails. Can't add back.
ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff

2025-02-14T08:33:10.9566667+00:00

Hi @Margaret McNaughton ,

Thanks for your reply!

Is there error when you fail to add the Spectrum account to New Outlook?

Based on my research, i found that when attempting to add an account that isn't supported, an error message is displayed: We couldn’t reach the email server. Please try again. Please check if you get the error.

Considering that Gmail accounts work successfully, I'm afraid that the issue is more related to Spectrum account. It is recommended that you could post the functions you expect and your sincere suggestions on the website dedicated to collecting feedback. We sincerely welcome your suggestions, and thanks for your understanding and support!
ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff

2025-02-17T07:05:59.82+00:00

Hi @Margaret McNaughton ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
SokiGuo-MSFT 31,141 Reputation points Microsoft External Staff

2025-03-04T05:55:18.07+00:00

Hi @Margaret McNaughton ,

Haven't received your message for a long time. I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Margaret McNaughton 0 Reputation points

2025-03-06T12:44:47.3066667+00:00

My Spectrum email addresses worked with the old Outlook on my old computer. They worked fine with new Outlook for ~a week on my new computer. They work fine in Outlook on my iPhone. When I try to add them to new Outlook, I get an error message: “Sign in failed. Please try again in a few minutes. You may need an app password.”

Spectrum Support says that there is no “app password”. (I chatted with a real person.)

The common denominator here is new Outlook.
ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff

2025-03-11T01:41:57.56+00:00

Hi @Margaret McNaughton ,

Thanks for your reply!

I found a known issue mentioned that the Outlook team is investigating this issue.

Error, "You may need to make an app password," when you add an account or send/receive email from some third-party email accounts

Please try the workaround to use Outlook web, Outlook Mobile, or classic Outlook while the issue is being investigated. If there're any update about the issue, i will post here. Thanks for your understanding and support!

By the way, if you think my reply is helpful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Answer 2

jerry rable 0

here is a workaround. do you have a gmail account? use outlook to use gmail account. once setup, go to webmail for spectrum and open it. go to settings and find the button to turn on forward email. then select your gmail address for forwarding. you will get all gmail and spectrum emails in outlook.

Spectrum no longer supports any 3rd party email clients. did this today and it works flawlessly. BTW IMO use the outlook classic, it has more options than the outlook new

Answer 3

iCyan 0

I have same issue and I tried to open web outlook from https://outlook.office.com/mail/ but still no email were downloaded. Then I tried to check the information from browser console and found:

User's image

any idea?

Roy Flynn 0 Reputation points

2025-03-17T23:13:20.52+00:00

Once again Microsoft continues the long tradition of telling users what they want and forcing them to use the crap "features" they dream up, while progressively deleting any feature that was a little useful. Your "Classic/New" Outlook was thrust half completed onto users, and now it's full blown hopeless interface is forced upon us with no options.

In this age of scams and advertising bloat, where is the one button to select and BLOCK a sender in your inbox????? Instead I have to go through all these steps - (I quote Microsoft Support) -

At the top of the page, select Settings .

Select Mail > Junk email.

If you want to block an email address or domain, select Blocked senders and domains and select Add blocked sender. Enter the email address you'd like to block, or if you want to block all email from a domain, enter the domain name.

Select OK, and then Save.

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Why does new Outlook not work after 02/08/2025 Windows update?

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