problem with the authenticator app code

Question

I have a problem with the authenticator app.

I have a university account. I can't log in to my account. Every time I try to log in, it asks me for verification through the app (the number that appears) but for some reason the app doesn't show me anything. I tried turning the device off and on, deleting and reinstalling the app and nothing works. I also tried deleting the user from the app and logging in again but when I log in to the account from the app, it asks me for verification through the app again which doesn't make sense at all.

Every place I try to log in to the account, Microsoft website, Microsoft 360, etc., it asks me for verification through the app again.

How do I reset everything? How do I manage to log in to my account again?

It used to work.. I just haven't logged in for about a year and recently I tried again and it just doesn't show the code.

*This message was written by another micorosoft user.

Answer 1

One thing to try if you're having trouble with the Authenticator, here's how to get back into your Microsoft account! Just use Microsoft’s Sign-in Helper by clicking this link and following the steps!

Try this :

1. Go to the Page: Click the link to access the Sign in Helper.
2. Follow the Instructions: The page will guide you through identity verification and account recovery.
3. Regain Access: Whether it’s using a backup code, resetting your password, or another recovery option, you’ll be back in before you know it.

That’s it! The Sign in Helper provides clear, step-by-step directions—just follow along, and you’ll be signed in again in no time.

https://support.microsoft.com/home/contact?linkquery=Help%20me%20sign%20in