Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,770 questions
How to fix, Outlook in Office 365 "we're having trouble fetching results from the server"
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Bart W
5
Reputation points
I just had a user report the same (or very similar) issue to the issue which was investigated under Issue ID: EX939228. Searching in her client produces no results with the error "we're having trouble fetching results from the server". Searching from webmail also fails, as does the Outlook client on iPhone, strongly suggesting this is a server-side problem.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff2025-02-10T05:46:33.0766667+00:00 Hi @Bart W ,
Welcome to our forum!
Do you mean that the issue occurs with one user in your organization?
If so, please change to another computer and add his/her account to Outlook to check if the issue persists.
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AdamRiches-9979 0 Reputation points2025-02-11T09:24:18.6033333+00:00 Hi Bart
We have a user reporting an identical issue. I reported a service health issue to Microsoft and it was closed with 'No issue found'.
I've raised a support case, I'd suggest you (and anyone reading this) to do the same.
Thanks
Adam
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ChristyZhang-MSFT 25,871 Reputation points Microsoft External Staff
2025-02-13T09:22:58.3933333+00:00 Hi @Bart W ,
I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
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