I switched devices and my Facebook 2FA didn’t transfer and now I am not able to log into Facebook there for not able to mange business accounts

Question

I am currently unable to access my Facebook account due to two-factor authentication. I have gone through the verification process multiple times and have been successfully verified by Facebook. However, despite these verifications, I am still locked out of my account and unable to bypass the two-factor authentication process.

The issue began when I switched to a new phone and lost access to my Microsoft Authenticator app, which was previously used for generating authentication codes. Because of this go to access any of my business pages, which is causing major hardship it would be greatly appreciated. 

Answer 1

Hello Amy Shout,

Thanks for your question.

Swapping phones requires a backup of your authenticator credentials to the cloud.

You'll need to contact Facebook support for help:

Facebook help:  https://www.facebook.com/help/

Password recovery:  https://www.facebook.com/help/213395615347144

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola