Microsoft teams add-on in google calendar doesn't work

Question

In the past, I was able to add a microsoft teams meeting in my google calendar. But now, it stopped working. When I try to add a microsoft teams meeting, I get an error "cannot create meeting"

I tried to delete the add-on and reinstalling it, nothing helps. When I try to sign in, it gives a "something went wrong" error, after the popup says "you are logged in, close this window to proceed"

What am I doing wrong? Pleas help me out, because this is annoying.

Answer 1

Hi @Anne Kraak

The Microsoft Teams meeting add-on lets Google calendar users schedule and join a Microsoft Teams meeting directly from Google Workspace.

The Microsoft Teams meeting add-on for Google Workspace is on by default. To learn about how your users use the Microsoft Teams meeting add-on for Google Workspace, see Install the Microsoft Teams meeting add-on for Google Workspace.

According to your case description, the add-on has an error during your recent use. Please try the following steps to troubleshoot:

• Clear cache: Try clearing your browser cache and cookies, and then log in to Google Calendar and Microsoft Teams add-ons again.
• Reinstall the add-on: Although you have tried to reinstall the add-on, please try again to make sure it is completely uninstalled and reinstalled. Go to https://myaccount.google.com/security, click Manage third-party access, select MS Team for Gmail Add-on > Remove access rights, and install the add-on again.

Authorization error

If you receive an Authorize error when you try to add a Microsoft Teams meeting to your Google calendar event, you need to give the add-on access to your Google account. 

To give the add-on access to your Google account:

1. Select the Authorize error text in your Google calendar event, or open the add-on from the side panel.
2. Select Authorize Access.

If you are a Google Workspace admin and have installed the add-on on behalf of our users through the Google Workspace Admin Console, you can authorize the add-on on behalf of all your users. 

1. Open your Google Workspace Admin Console.
2. Select Apps > Google Workspace Marketplace apps > Apps list.
3. Select Microsoft Teams Meeting from the list of Domain Installed Apps.
4. Under Data Access select Grant access.

Alternatively, administrators can turn the Microsoft Teams meeting add-on for Google Workspace on or off in the Azure portal. You may want to ask your administrator to see if the feature is disabled.

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