Issue Removing 2FA for a User

Question

Hello,

We’re experiencing an issue while trying to remove two-factor authentication (2FA) for a user. The user previously had 2FA enabled on their phone number, but when we attempt to access the panel to disable it, the login process requires a verification code sent to that same phone number.

How can we resolve this and remove 2FA from the account?

Thank you for your help.

Best,

Noah

Answer 1

I don't know