🔧 Possible Solutions
1️⃣ Check if you have a backup of Microsoft Authenticator
On your old phone (if you still have access), open Microsoft Authenticator.
Go to Settings > Backup and check if backup was enabled.
On your new phone, sign in with the same Microsoft account and restore the backup.
2️⃣ Recover your Microsoft account
Go to https://aka.ms/mfasetup
Try signing in and follow the recovery options.
3️⃣ Use an alternative verification method
If you set up a backup email or phone number, use it to regain access.
On the login page of the locked account, select "Forgot my password" and follow the steps.
4️⃣ Contact Microsoft Support
Visit https://support.microsoft.com and look for the account recovery option.
Explain that you lost access to the Authenticator app and don’t have backup codes.
5️⃣ If this is a work or school account
- You might need to ask your IT administrator to reset your authentication method. 🔧 Possible Solutions 1️⃣ Check if you have a backup of Microsoft Authenticator
- On your old phone (if you still have access), open Microsoft Authenticator.
- Go to Settings > Backup and check if backup was enabled.
- On your new phone, sign in with the same Microsoft account and restore the backup.
- Go to https://aka.ms/mfasetup
- Try signing in and follow the recovery options.
- If you set up a backup email or phone number, use it to regain access.
- On the login page of the locked account, select "Forgot my password" and follow the steps.
- Visit https://support.microsoft.com and look for the account recovery option.
- Explain that you lost access to the Authenticator app and don’t have backup codes.
- You might need to ask your IT administrator to reset your authentication method.
[Moderator Edit: Content from this post has been generated with AI**]**