Microsoft Authenticator and Android OS V14.0 and higher

Question

Known Issue: Passkey Creation in MS Authenticator App

We have encountered a limitation in our environment where certain devices are unable to create a passkey in the Microsoft Authenticator app. This issue appears to be caused by Google's restrictions, which only allow passkey creation when using Google passwords.

Affected Devices

Specifically, we have identified the following devices that are currently unable to create a passkey in the MS Authenticator app:

OnePlus 11: Users with this device are experiencing issues when trying to create a passkey in the MS Authenticator app.

Moto G Stylus 2024: Similarly, users with this device are also unable to create a passkey in the MS Authenticator app due to the aforementioned Google restrictions.

Is there any known documentation that can support this use case?

Answer 1

Hi Brian Dawi!

Welcome to Microsoft Q&A!

It seems like you're encountering a known issue with passkey creation in the Microsoft Authenticator app on certain Android devices. This issue is related to Google's restrictions, which only allow passkey creation when using Google passwords. Here are some detailed steps and documentation that might help you resolve this issue:

Known Issue and Affected Devices

The issue you're facing is indeed related to Google's restrictions on passkey creation. Specifically, devices like the OnePlus 11 and Moto G Stylus 2024 are affected.

Steps to Troubleshoot and Resolve the Issue

1. Ensure Latest Updates

• Make sure that both the Microsoft Authenticator app and your Android OS are updated to the latest versions. Sometimes, updates include fixes for such issues.
  • Update Microsoft Authenticator.

Check Google Restrictions

• Google's restrictions on passkey creation might be causing the issue. Ensure that your device meets all the requirements for passkey creation as specified by Google.
  • Google Passkey Requirements.

Register Passkeys in Authenticator

• Follow the detailed steps to register passkeys in the Microsoft Authenticator app. This includes ensuring that your device is running Android version 14 or later.
  • Register Passkeys in Authenticator.

Enable Passkeys in Authenticator

• Ensure that passkeys are enabled in the Microsoft Entra admin center. This involves updating the Authentication methods policy to allow users to register and sign in with passkeys.
  • Enable Passkeys in Authenticator.

Use Security Info Portal

• If the issue persists, try setting up the passkey through the Security Info portal on your device instead of directly through the Authenticator app.
  • Security Info Portal.

I hope these tips help resolve your issue! If you need further assistance, I am here to help.

Best regards,

Jonathan

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