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I enabled External Authentication Methods for MFA. I am unable to login to my Azure Tenant.

Edward Employee 0 Reputation points
2025-02-13T00:29:27.12+00:00

After enabling External Authentication Methods in Azure, I can no longer authenticate into my Azure tenant. I am getting the error listed below:

Sign-in failed

Error code: AADSTS5007412

Error message: AADSTS5007412: Authentication with external provider cannot be completed due to provider error response. Please try again later. Trace ID: fca1ce55-8722-4f34-8563-643efc1d7a01 Correlation ID: aee3b463-00b6-49b5-b02d-708caded3b62 Timestamp: 2025-02-13 00:26:18Z

Microsoft Security Microsoft Entra Microsoft Entra ID

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  1. Abiola Akinbade 29,405 Reputation points Volunteer Moderator
    2025-02-13T02:09:26.4966667+00:00

    Hello Edward Employee,

    Thanks for your question

    Your user needs to perform multi-factor authentication. There could be multiple things requiring multi-factor, e.g. Conditional Access policies, per-user enforcement, requested by client, among others

    You will need to try an alternative sign in if you have one configured or If you have a Break Glass Account or alternative admin you can request they help disable the external auth.

    If these aren't available you may need to create a support request: https://azure.microsoft.com/en-us/support/create-ticket

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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