Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Error message: AADSTS5000225: This tenant has been blocked due to inactivity
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Sergio Scagnolato
0
Reputation points
How i solve this ?
Error message: AADSTS5000225: This tenant has been blocked due to inactivity
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Raja Pothuraju 17,485 Reputation points Microsoft External Staff2025-02-13T14:38:08.46+00:00 Hello @Sergio Scagnolato,
Thank you for posting your query on Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance:
- Tenant ID
- Error Code
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Since this information contains PII, please send it via email to AzCommunity@microsoft.com with the subject line: "Attn: Pothurajur" and include a link to this thread/post in the email body.
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Raja Pothuraju 17,485 Reputation points Microsoft External Staff
2025-02-14T15:11:11.8033333+00:00 Hello @Sergio Scagnolato,
I just wanted to check if you'd be interested in taking this offline to get this resolved. Please feel free to email me at AzCommunity@microsoft.com with the subject line "Attn: Pothurajur" and include a link to this thread for reference.
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Raja Pothuraju 17,485 Reputation points Microsoft External Staff
2025-02-17T15:31:22.84+00:00 Hello @Sergio Scagnolato,
I just wanted to check if you'd be interested in taking this offline to get this resolved. Please feel free to email me at AzCommunity@microsoft.com with the subject line "Attn: Pothurajur" and include a link to this thread for reference.
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