Hi,
Thanks for posting in Q&A platform.
Before we go further, may I know if the Windows 10 device is Surface? If yes, I would suggest you contact Microsoft Surface Community for further troubleshooting. Please understand, due to the environmental limitation, we have no such touch screen device to test in our lab.
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Best Regards,
Sunny
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