3,085 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sorry to hear your experience.
I have updated my OS to Version 20H2 and it's running well.
You can use Feedback app and report the same to Microsoft.
WHY???? A Factory Reset WITHOUT my Permission during a Windows Update.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 64%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
David Fitzgerald
21
Reputation points
BEWARE ))))) Windows 10 Version 20H2 (KB4592438)......I am JUST like everyone else, we faithfully have our Computers UPDATE Windows over the Years, when the Updates come in. We stay "in tune" and keep our OS safe. Woke up today(1/2/2021) Turned on computer and it said, " Please wait while Windows Updates". I thought cool. THEN, my Microsoft Log In Picture(a Car) was gone. I signed in with my password and BOOM, My Desktop/Computer did a FACTORY RESET. ALL my Pictures/Documents/Music/Videos/etcetc after YEARS were GONE. I checked and it said the Update "failed" to install. A lie. It did install and killed my Comp. Tried "System Restore" and ALL previous dates GONE. So after thinking(an hour and a 1/2), I went and
UNISTALLED it and thank GOD it reverted back to normal. I post this JUST in case this happens to anyone else. NO, I did not "click" anything wrong, I sat calmly while it updated and finished. People just might not be as lucky as I was, and know what to do, but here I am warning you. (((((BEWARE.
Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
Windows for business | Windows Client for IT Pros | User experience | Other
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TekkieBoy 506 Reputation points Volunteer Moderator2021-01-03T11:32:20.647+00:00 Your description indicates that you had a temporary user profile after the update.
This is not a general problem with the update.
Otherwise it would report a lot more people back.
If the update generally causes this error, you can usually see it in the Windows forums around the world immediately after the Patch Day.
You can suspend this update, but you may well have the same problem on the next patch day.
So I can only recommend that you back up all your important data now and not wait for the next moment of horror!
Because then it may be that you are not so lucky with your data.Friendly greetings
Sorry for any mistakes. English is not my native language. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 68%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Laureen Jones 11 Reputation points2021-05-02T15:05:44.047+00:00 My computer did the same. Install caused a factory reset and everything was feared to be lost. I quickly did a Google search and saw David's post. I also did an uninstall for the update and everything was back as it should be.
Thank you David for taking the time to let others know potential issues/fixes. Not sure if/when I will try to install again.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 95%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Steven Williams 6 Reputation points2021-06-28T13:32:09.79+00:00 I'M LIVVVVVVVVVVVVVID. SAME THING JUST HAPPENED TO ME 6/28/21. I WOKE UP THIS MORNING.... EVERYTHING WIPED OUT. Factory Reset WITHOUT my permission. i'm so angry i'm shaking. Thank you for your post, David. i haven't tried it yet but i'm praying (literally) that it works.
-
David Fitzgerald 21 Reputation points
2021-06-28T18:04:56.627+00:00 Your welcome Laureen. Ever get so angry, a person don't EVEN want to Post/Pass on a problem, or answer feedback in a Forum, ? I did/was, but cooler heads prevailed, so I did.
-
David Fitzgerald 21 Reputation points
2021-06-28T18:06:41.81+00:00 Wish you luck Steven. I'm Irish and my "so-called" luck I was suppose to inherit, was pushed to the limit.
-
David Fitzgerald 21 Reputation points
2021-06-28T18:12:58.207+00:00 FYI. My "Download" ALONE lasted 4 1/2 hours. Windows Blue Wheel of Death just kept on a spinning. B.S.O.D has a Cousin B.W.O.D.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 17%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sal 0 Reputation points2023-04-26T05:43:08.3266667+00:00 God bless you, David! the same thing just happened to me, almost had a mental breakdown because I lost my most recent work that I hadn't yet saved elsewhere, did exactly what you did, and got everything back. Can't thank you enough
Sign in to comment
3 answers
Sort by: Most helpful
-
-
Joy Qiao 5,792 Reputation points Microsoft Employee Moderator2021-01-04T09:56:38.13+00:00 Hi,
Thank you for feedback about your experience.
I also using Windows 10 version 20H2 with the latest update KB4592438 installed, and didn't found any changes after update installed, and haven't heard any similar issue from other customers.
If the issue only occur on your device and just only occur on that update package, we could wait for January update release, and install it manually through Windows Update catalog. Before that, please back up your data, we also recommend to create a system restore point when your computer works well.
If you want to analysis this issue deeply, please backup your data, and run process monitor tool to capture all thread actions, then installed that update to analysis thread actions. We also need to use CBS.log file located in C:\Windows\Logs\CBS combined with process monitor result.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2021-05-02T17:37:24.517+00:00 This is NOT a normal behavior and I observed and deployed several successful updates for Windows. From what you explained, I guess for some reason your profile failed to load and it means all you applications, files and personalization are there but for some reason they failed to load. In this case you should investigate log files to see what went wrong.
Glad it is working now and you may open start and search for feedback and open the Feedback Hub app and report this issue, so the Windows team would be able to investigate.