Contacting Microsoft

Question

Does anyone know how to actually contact Microsoft to have a discussion on an invoice? I can't seem to find a way to actually speak to someone.

Any help here would be greatly appreciated.

Answer 1

Hi Peter,

Please create a new billing support request using my instructions below. A support engineer will work with you to correct the issue.

Billing support requests are free of charge. The key to successfully creating request is to not click on any of the recommended solutions and finish creating request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The link above should take you to Cost Management -- Help -- New support request blade in the Azure portal. If for some reason the link doesn't work you can navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email within a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP

Answer 2

Hello,

Welcome to Microsoft Q&A,

Option1: You can find the customer service Phone numbers based on your location below.

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Option 2: Access the support website, navigate to billing support to request a call or chat,

https://support.microsoft.com/en-us/contactus

Please upvote and accept the answer if it helps!

Answer 3

Hi @Peter Jerkewitz ,

if the invoice is related to Azure the best option is to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

If required a support representative might give you a call.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten