9,324 questions
Microsoft Authenticator App Not Working for Work Email Access
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 36%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ANON
20
Reputation points
I have a work email that requires an authenticator app for access.
I downloaded the Microsoft Authenticator app on Friday, and it worked fine while I was in the office (using mobile data). However, when I tried to use it on Saturday, it no longer worked. I uninstalled the app, deleted my work account, and then reinstalled the app, ensuring all notifications were allowed and battery optimization was stopped.
After adding my work email to the authenticator app, it shows a code for verification, but there is nowhere to enter that code. Additionally, the authenticator app cannot read its own codes.
I am trying to log in from my desktop (Microsoft Edge), but the authenticator app on my mobile no longer shows a popup for the code. Everything is up-to-date, and I am unsure how to fix the issue. I am at an impasse and would appreciate assistance, as I need to access my work email.
Microsoft Security | Microsoft Authenticator
{count} votes
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ANON 20 Reputation points
2025-02-16T10:48:52.6+00:00 Additional info to support above my above query.
Error Code: 50089
Request Id: debbba29-6621-4710-920b-6021e21c4000
Correlation Id: 6ebef03d-2b0c-c863-0388-cd4f631b39ed
Timestamp: 2025-02-16T10:47:06Z
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 70%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Christine Lee 5 Reputation points2025-03-02T17:09:31.31+00:00 I am having the same issue! I try to login to Outlook. It provides a code like 93 and says to enter it on Authenticator. I open Authenticator and see 93. I can't enter anything. I go back to Outlook and click "I can't use Authenticator app right now" and it offers to get a verification code. I go back to Authenticator. I see an 8 digit code. I try to put it in Outlook and it will only accept 5 digits. I may be confusing the details but it directs me to use the Authenticator app and I have literally said out loud "You ARE the Authenticator app!!"
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 43%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELO%3C/text%3E%3C/svg%3E)
LAWRENCE OSEI-KWAKU 0 Reputation points2025-03-02T17:28:06.2466667+00:00 Are you still having this problem. Or you managed to solve it?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 57.99999999999999%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aji B 0 Reputation points2025-03-02T18:10:34.2+00:00 I am having the exact same issue. Super frustrating!
Have restarted iphone, deleted app multiple times, tried using computer, tried all methods listed above. Nothing works. If someone could please assist us in this ongoing issue with microsoft and microsoft authenticator that would be great.
Also, when it says "Can't use code", can there be a method where we DO NOT use the authenticator app ? It keeps circling you back to the app even when it says use a different method. Then when putting the codes in, it's too many digits.
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Christine Lee 5 Reputation points
2025-03-02T18:45:06.43+00:00 So I resolved my issue this morning by going through the staff at godaddy.com which is where I had bought my Microsoft 365 email through when I bought a website. Only they, a third-party organization, were able to help me disable the security setting that was requiring the authenticator app, but before that I tried to do an online chat with Microsoft and they are the ones that informed me that only my third-party provider could help.
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Christine Lee 5 Reputation points
2025-03-02T18:46:49.32+00:00 I asked Microsoft if there was a known authenticator problem and he replied that every customer is different. So I don’t know if he did his due diligence to see if there is an issue, but I let him know. I was not satisfied, however I was able to resolve it, fortunately by going through the third-party provider
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