SCOM Agent Installation Error 80070643

Question

I'm having trouble in the SCOM console while trying to resolve an agent pending upgrade in Pending Management.

The Agent Management Operation Agent Install failed for remote computer Agent.xxx.com. 

Install account: xxx\OMAdmin 

Error Code: 80070643

Error Description: Fatal error during installation. 

Microsoft Installer Error Description: 

For more information, see Windows Installer log file "C:\Program Files\Microsoft System Center\Operations Manager\Server\AgentManagement\AgentLogs\Agent1AgentInstall.log" on the Management Server. 

Answer 1

Hi,

It sounds like you're encountering a common issue with SCOM agent installation. The error code 80070643 typically indicates a problem with the installation process, often related to missing prerequisites or permissions.

Here are some steps you can take to resolve this issue:

1. Check .NET Framework Version: Ensure that the required version of the .NET Framework is installed on the target machine. For SCOM 2022, .NET Framework 4.7.2 or later is required.
2. Review Log Files: Examine the Windows Installer log file located at C:\Program Files\Microsoft System Center\Operations Manager\Server\AgentManagement\AgentLogs\AgentInstall.log for more detailed error messages.
3. Manual Installation: Try manually installing the SCOM agent on the target machine. This can sometimes provide more detailed error messages and help identify the root cause.
4. Reboot: Sometimes, a simple reboot of the target machine can resolve issues related to pending installations or updates.

Let me know if you need more help with this! 😊