Microsoft Teams file tab sometimes does not refresh to show the correct information

Question

Hello,

Please i need your help on this issue.

We have a customer who has been having an intermittent issue where the Microsoft Teams Files tab does not refresh and displays the previous Files tab she had open, instead of the one for the channel that was clicked.

When switching files tabs normally, it is observed that the previous files tab is briefly viewable before refreshing to display the right one, so the issue looks like the fresh fails.

 

This has been reported by multiple staff & and is only observed in the Desktop client, not the WebApp. It can be resolved by quitting the Teams client and reopening.

The Microsoft Teams version is 25007.607.3371.8436 & the client version is 49/25011624319.

 

Answer 1

Hi @John Peter

According to your case description, the file tab in the Microsoft Teams client cannot be refreshed correctly.

Please try the following steps to troubleshoot:

• Clear Teams cache:
• Teams Web client: Try using the Teams Web client to see if this problem also exists.
• Update or reinstall Teams: Make sure your Teams client is up to date. You can also uninstall and reinstall the Teams client to solve persistent problems.

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Answer 2

Same issue here. After switching Teams the automatc file tab refresh or reload will not work proberly, so wrong file structure will show up in other teams files tabs.

Teams version 25017.203.3370.1174
Issue also occurs in Teams web version

Answer 3

Same issue here. After switching Teams the automatic file tab refresh or reload will not work proberly, so wrong file structure will show up in other teams files tabs.

Teams version 25017.203.3370.1174 Issue also occurs in Teams web version