How to fix this errors code.

Question

How to fix this errors code.

Zar Ni Tun 5

Error Code: 53003

Request Id: 684c984e-1074-4305-b3be-3b458abf0000

Correlation Id: 720d9b41-13ef-47a3-ba78-45cf53ec6a6b

Timestamp: 2025-02-17T10:35:34.492Z

App name: Azure Portal

App id: c44b4083-3bb0-49c1-b47d-974e53cbdf3c

IP address: 128.14.110.206

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

Ankush Raj 410 Reputation points Microsoft Employee

2025-02-21T08:37:16.9866667+00:00

Hi @Zar Ni Tun

Could you please elaborate more on this issue and which user is affected?

It seems that user's sign in attempt is blocked due to a conditional access policy in place.

The device too is unregistered with the organization

Is it a corporate device?

If yes, then please contact your IT admin.
Shree Hima Bindu Maganti 4,775 Reputation points Microsoft External Staff Moderator

2025-03-07T08:45:47.3533333+00:00

Hi @Zar Ni Tun ,
We haven’t heard from you on the last response asking you to share and elaborate the issue just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Shree Hima Bindu Maganti 4,775 Reputation points Microsoft External Staff Moderator

2025-03-10T08:22:57.36+00:00

Hi @Zar Ni Tun ,
We haven’t heard from you on the last response asking you to share and elaborate the issue just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

Your answer

Ankush Raj 410 Reputation points Microsoft Employee

2025-02-21T08:37:16.9866667+00:00

Hi @Zar Ni Tun

Could you please elaborate more on this issue and which user is affected?

It seems that user's sign in attempt is blocked due to a conditional access policy in place.

The device too is unregistered with the organization

Is it a corporate device?

If yes, then please contact your IT admin.
Shree Hima Bindu Maganti 4,775 Reputation points Microsoft External Staff Moderator

2025-03-07T08:45:47.3533333+00:00

Hi @Zar Ni Tun ,
We haven’t heard from you on the last response asking you to share and elaborate the issue just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Shree Hima Bindu Maganti 4,775 Reputation points Microsoft External Staff Moderator

2025-03-10T08:22:57.36+00:00

Hi @Zar Ni Tun ,
We haven’t heard from you on the last response asking you to share and elaborate the issue just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Hi @Zar Ni Tun ,
Thanks for reaching out to Microsoft Q&A.
Error 53003 occurs when your sign-in is blocked due to Conditional Access policies in Azure Active Directory (AAD). This typically happens if your device is unregistered or non-compliant, or if you're signing in from a restricted location or VPN. Since your laptop is Microsoft ServaLens managed, your organization may enforce strict security policies. To resolve this, first, check if you're using a VPN—if so, disable it and try again. If not, your IP (128.14.110.206) might be blocked, so attempt to connect from a corporate-approved network. Next, ensure your device is compliant by going to Settings → Accounts → Access work or school → Select your account → Sync. If the issue persists, try logging in from a registered corporate device. If you still cannot access your account, you must contact Microsoft IT Support with the Request ID (684c984e-1074-4305-b3be-3b458abf0000) and Correlation ID (720d9b41-13ef-47a3-ba78-45cf53ec6a6b). Similar issues have been reported by users facing Conditional Access restrictions due to unregistered personal devices or VPNs, and they resolved it by ensuring compliance in Microsoft Intune (Endpoint Manager). For further guidance, refer to Troubleshoot Conditional Access Blocks, Resolve Sign-in Error 53003, and Check Device Compliance in Intune.
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How to fix this errors code.

1 answer

Your answer