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New phone doesn’t receive authentication code

ABBIE WILLIAMS 0 Reputation points
2025-02-17T17:41:53.3466667+00:00

Every time I try and log in using my Microsoft email, it asks me to enter a number from the Authenticator app, but there is no number in there, this has been a problem since having my new phone, please can someone help me?

Microsoft Security | Microsoft Authenticator
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  2. Abiola Akinbade 30,490 Reputation points Volunteer Moderator
    2025-02-17T21:48:18.6333333+00:00

    Hello ABBIE WILLIAMS,

    Thanks for your question.

    To use authenticator on a new phone you have to load up the old backup of the authenticatot. If you did not back it up to the cloud:

    Depends on the type of account. You would need contact the admins of the accounts in question for work or school accounts if you do not have recovery methods.

    You can also contact the support teams of any applications to assist you in resetting your credentials or reach out to support https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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