WSI Login issues

Question

Our organization uses passwordless phone sign in to authenticate through an AAD joined device with WSI login. We have several users that for some reason it takes them 4 or 5 times to authenticate before it lets them in or just goes black screen with cursor only. To clarify, the user will login and authenticate using their phone. It will go to the welcome screen then either go back to the sign in screen and make them do it again or it will just change to a black screen with a cursor only. I believe the black screen with the cursor happens due to issues with appreadiness and/or TPM which both need to be on.

Answer 1

Hi @Micheal Hanlon
Thank you for posting your issue on Microsoft Q&A.

I understand that you are organization is using passwordless phone sign in to authenticate through an AAD joined device with WSI login and you are encountering black screen with cursor only issue.

Try to Check the Shell configuration:

1. Press the Windows logo key+R, type regedit, and then press Enter to open the Registry Editor.
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon, check the Shell value data in the right pane, and make sure the value data is set to explorer.exe.
3. After logging in again, the black screen problem will resolve.

Follow the document for further information: https://learn.microsoft.com/en-us/troubleshoot/windows-client/shell-experience/scenario-guide-black-screen-after-sign-in?source=recommendations

Hope this helps. Do let us know if you have any further queries.

If this answers your query, do click `Accept Answer` and `Yes`.