The Microsoft Authenticator app on my Android keeps crashing.

Question

Today, after I opened the app, it kept crashing.

• My phone is Sony Xperia 1 ii. It's Android 12 (The API level is 31).
• Microsoft Authenticator version: 6.2502.1005.

[logcat]

02-19 09:13:11.085 1801 1889 I ActivityManager: Start proc 28477:com.azure.authenticator/u0a424 for service:system/android.service.autofill.AutofillService {com.azure.authenticator/com.microsoft.brooklyn.module.autofill.BrooklynAutofillService}

02-19 09:13:18.195 1801 4710 I ActivityTaskManager: The Process com.azure.authenticator Already Exists in BG. So sending its PID: 28477

02-19 09:13:18.217 1801 4710 W ActivityTaskManager: MANAGE_ACTIVITY_STACKS is deprecated, please use alternative permission: MANAGE_ACTIVITY_TASKS

02-19 09:13:18.244 1801 4324 I ActivityTaskManager: The Process com.azure.authenticator Already Exists in BG. So sending its PID: 28477

02-19 09:13:18.251 28477 28477 E AndroidRuntime: FATAL EXCEPTION: main

02-19 09:13:18.251 28477 28477 E AndroidRuntime: Process: com.azure.authenticator, PID: 28477

02-19 09:13:18.251 28477 28477 E AndroidRuntime: java.lang.NoSuchMethodError: No virtual method getParcelableExtra(Ljava/lang/String;Ljava/lang/Class;)Ljava/lang/Object; in class Landroid/content/Intent; or its super classes (declaration of 'android.content.Intent' appears in /system/framework/framework.jar)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at com.azure.authenticator.ui.AppLockEntry.onCreate(AppLockEntry.kt:31)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.Activity.performCreate(Activity.java:8050)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.Activity.performCreate(Activity.java:8030)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1330)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3613)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3797)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:103)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2215)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:106)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:346)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.os.Looper.loop(Looper.java:475)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:7889)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548)

02-19 09:13:18.251 28477 28477 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1009)

02-19 09:13:18.310 1801 3005 I ActivityManager: Process com.azure.authenticator (pid 28477) has died: prcp TOP

Answer 1

It seems that the Microsoft Authenticator app is crashing on your device due to a NoSuchMethodError related to the getParcelableExtra method in the Intent class. This error typically indicates that the app is trying to call a method that does not exist in the version of the Android framework being used.

Here are a few troubleshooting steps you can try:

1. Update the App: Ensure that you have the latest version of the Microsoft Authenticator app installed. Sometimes, bugs are fixed in newer releases.
2. Clear Cache and Data: Go to your device settings, find the Microsoft Authenticator app, and clear its cache and data. This can resolve issues caused by corrupted data.
3. Reinstall the App: Uninstall the Microsoft Authenticator app and then reinstall it from the Google Play Store. This can help if the installation was corrupted.
4. Check for System Updates: Make sure your Android operating system is up to date, as updates can fix compatibility issues.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

If you continue to experience issues, checking the app's logs might provide more insight into the problem.

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References:

• Use Microsoft Authenticator or Intune Company Portal on Xamarin applications
• App Center Crashes (Android)
• Set up MSAL logs collection

Answer 2

This issue has been fixed after upgrading to 6.2502.1197 (Beta version).