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I am getting internal server errors when I am trying to access my Deepseek R1 model, it was working fine before but suddenly this issue has happened.
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Shreya Mishra
0
Reputation points
Azure AI services
{count} votes
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SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator2025-02-20T09:39:22.89+00:00 Hello Shreya Mishra,
Greetings and Welcome to Microsoft Q&A!
The issue you are experiencing with Deepseek R1 could be caused by several factors.
Server-side issues, where high traffic, server overloads, or maintenance may be affecting accessibility.
API key and permissions could be a factor ensure that your API key is valid, has not expired, and has the necessary permissions to access the model.
As Deepseek R1 requires significant computational power, and insufficient hardware or system limitations may lead to errors.
To troubleshoot the issue with Deepseek R1, consider these steps:
Check the server status to ensure there are no ongoing outages, high traffic, or maintenance that could be affecting accessibility. If the server is down, waiting for resolution may be necessary.
Review your deployment configuration to verify that all settings align with the recommended configurations for Deepseek R1. Misconfigurations can lead to internal errors and prevent proper model access.
Validate your API credentials by ensuring that your API key is correct, has not expired, and has the necessary permissions to access the model. Invalid or insufficient credentials can cause authentication failures.
Clear your browser cache and cookies, as stored data may sometimes cause conflicts or prevent proper communication with the server. Refreshing your session after clearing cache and cookies can help resolve potential access issues.
I hope this helps. Do let us know if you have further queries.
Thank you!
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SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator
2025-02-21T11:56:48.94+00:00 Hi Shreya Mishra,
Did you get any chance to check the above response. Thank you!
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SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator
2025-02-24T12:24:59.6266667+00:00 Hi Shreya Mishra,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Thank you!
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