Continuous redirect, unable to sign in to Azure portal

Question

I had signed up for free Azure and when I attempted to sign in with my personal email account, I signed up with I saw a continuous redirect with the URL multiple times and then eventually the error, "We couldn't sign you in. Please try again." I tried again a few times, forgot the account, cleared browser data, set my time to automatic, updated the browser, used a different browser, used InPrivate window, and all the other recommended steps to no avail. I would submit a support request, but I cannot sign in to do so. This seems to be my last mean of communication. I am requesting assistance with this issue from an actual person. Thank you.

Answer 1

Hi @Timothy J. Licano
Thank you for reaching out Microsoft Q&A Platform.
I understand that you're experiencing a continuous redirect issue when trying to sign in with your personal email account, when you signed up with, you're seeing a continuous redirect with the URL multiple times and then eventually you are receiving the error, "We couldn't sign you in. Please try again."
whenever we try to login in azure portal it directs you to the domain.onmicrosoft.com directory. I recommend manually specifying your tenant by using either the tenant ID or domain name in the URL:

• https://portal.azure.com/<tenantID>
• https://portal.azure.com/<domain.onmicrosoft.com>

Note: Be sure to replace <tenantID> and <domain.onmicrosoft.com> with your actual tenant ID or domain name.

Following these steps should redirect the process to the correct directory. Please let me know if this resolves the issue.

If the issue still the same, try to access https://myaccount.microsoft.com/?tenant=<tenantID>. Replace with your tenantID or domain name.

Or another cause can be:

Whenever you sign in Azure portal using Microsoft Personal Account you by default get connected to the Microsoft Services tenant (f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can also confirm this by navigating to Azure Active Directory > Overview blade and you can see f8cdef31-a31e-4b4a-93e4-5f571e91255a as Tenant ID.

In this default tenant, you do not have any directory associated with it which you can confirm by navigating to settings.

As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

Solution: For this purpose, you need to create your own tenant rather than using the Microsoft Services (f8cdef31-a31e-4b4a-93e4-5f571e91255a) tenant.

To create a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

If you still want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

Once you are added to an azure tenant and you accept the invite sent to you via email, you can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Do let us know if you any further queries.