46,246 questions
Unable to Verify Locked Account via Phone Number
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 51%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Rafael Hossain
0
Reputation points
Experiencing issues signing into an account that is locked. The prompt requests verification through a phone number, but after attempting that, the error message states: 'Try another verification method. That verification method isn't working right now. Please try another method.' What steps can be taken to resolve this issue?
Community Center | Not monitored
{count} votes
-
Raja Pothuraju 23,790 Reputation points Microsoft External Staff Moderator2025-02-19T20:50:50.6233333+00:00 Hello @Rafael Hossain,
Thank you for posting your query on Microsoft Q&A.
Based on your description, it seems like you are facing this issue with a Microsoft personal account not with work or school account.
You can refer the below thread which talks about the same issue.
You can refer below document for Account recovery.
For further support, you can raise it your query in personal Microsoft account community support at Ask a new question.
Sign in to comment
Sign in to answer