What is causing a pop-up window on every click in OneDrive asking to sign in to continue? Can recent activities in my Sign-ins be deleted or changed?

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What is causing a pop-up window on every click in OneDrive asking to sign in to continue? Can recent activities in my Sign-ins be deleted or changed?

WKATCL-9367 40

On almost every click in OneDrive, either on a folder or a file, a small window pops up instructing to "sign in to continue" with two options "yes" or "not now" even though the account is already signed in. This pop-up window can be closed by clicking the "x" on the right upper corner. However, it keeps coming out on every click.

What can cause this? It can't be normal. It started to a new work account a month after it was created (while the old account was still under investigation for various issues).
Is it a configuration or can it be configured? (considering many issues with my work account appear to be a "set up" such as account was not locked with over 50 failed sign-ins.)
Can failed sign-in records be removed from the "Recent Activities?" Now, tried with several failed sign-ins, the account was not locked and there is no records of the failed sign-ins.
Is there any kind of AI technology being used to identify "misconfigurations," either intentional or unintentional? Thank you.

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Answer 1

Jiajing Hua 18,065 Moderator

Hi @WKATCL

Is SSO (Single Sign-on) configured for OneDrive in your organization?

Problems with account caching may cause account login issues.

I suggest you go to OneDrive Settings, click the Account tab > Unlink this PC, and then select Unlink account. A screenshot showing the Account tab in OneDrive settings.

Clear sign in credentials.

Press the Windows key + R to open a "Run" dialog.
Enter the path %localappdata%\Microsoft\OneDrive\settings and select OK.
Delete the PreSignInSettingsConfig.json file.

Then please search and open Credential Manager, go to Windows Credentials > Generic Credentials > remove credentials which is related to OneDrive.

Sign in account back into OneDrive to have a check.

Such sign-in issues, you may also contact IT for assistant, IT can check the Microsoft Entra sign-in logs, see there is any record or useful information about failed logins.

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Jiajing Hua 18,065 Reputation points Moderator

2025-02-27T09:14:03.1933333+00:00

Hi @WKATCL

Could you please tell us how things are going? Please let us know if there is any progress or update.
WKATCL-9367 40 Reputation points

2025-03-08T04:19:55.49+00:00

Thank you for your kind response. Nowadays, it is so easy to just say it's normal or it is caused by Microsoft recent changes, even though things like this only happens to one user in an organization. Anyway, this is what has been accidentally found out last week- when the only shared document was opened on two computers, the pop-up window, instructing to sign in to continue (already signed in), appeared on the screen when clicking on the document to open in OneDrive. My work documents (not shared) have certain "unique permission" (not visible to me) without my knowledge. It has been suspected that my documents are often being opened on multiple devices at the same times, especially, the icons changed from colored ones to gray color as if they were not in my personal OneDrive. Today is actually the only day in recent two months that the pop-up window did not pop up and the color of the document icons, either Excel or Word, did not change to gray when I used a different computer, and when an IT came to investigate the issue of access being denied after signing into account. All work computers use the same IP address. It seems that it's impossible for IT to check whether my account was being accessed from different computers at the same time and why actions appeared on my screen without my initiation, and why sometimes, it appeared that my session was hijacked, and some functions of a document were locked when I was working on it. Last week, certain functions of an Excel file were all grayed out. The content of the file had been changed. Today, we found that there two remote access software on the computer. We have been told that these are normal and are on every computer. Some descriptions about this software seem to have explained some of my questions- what kind admin access allows someone to see, access and even control the documents I was working on in real time. This software allows someone to access devices without the need to get a user's permission. Someone can easily move files back and forth between his/her device and your device remotely without worrying about security breaches. You can see the remote screen on your device and can even take control as if you were sitting right in front of it! We have been told that all the strange things were MSFT's problem or the computer. --Thank you.

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What is causing a pop-up window on every click in OneDrive asking to sign in to continue? Can recent activities in my Sign-ins be deleted or changed?

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