Windows 10 installation tool cannot detect Intel SSDPEKNW NVMe SSD

Turritopsis Dohrnii Teo En Ming 26 Reputation points
2021-01-04T15:40:18.267+00:00

Good day from Singapore,

Today I was trying to reinstall Windows 10 version 20H2 on Asus Vivobook 15 X513E laptop. The SSD is Intel SSDPEKNW NVMe SSD.

Windows 10 installation tool cannot detect the SSD. It says:

We couldn't find any drives. To get a storage driver, click Load driver.

I tried to download the NVMe SSD driver from the following links but it doesn't work.

Page: Client NVMe* Microsoft Windows* Drivers for Intel® SSDs

Link: https://downloadcenter.intel.com/download/29983/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs?product=35125

Page: Which NVMe* Driver Should I Use For My Intel® SSD?

Link: https://www.intel.sg/content/www/xa/en/support/articles/000055111/memory-and-storage.html

Could you tell me where I can download the correct NVMe SSD driver so that I can reinstall Windows 10?

Thank you very much.

Mr. Turritopsis Dohrnii Teo En Ming
Singapore

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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7 answers

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  1. Akit development 41 Reputation points
    2021-04-01T07:30:57.037+00:00
    8 people found this answer helpful.

  2. Vadym 6 Reputation points
    2021-10-28T08:34:09.64+00:00

    I have the same issue with ASUS vivobook 14.
    The windows installer can't see SSD wds pc sn530 sdbpnpz-256G-1002
    I tried to do it https://downloadcenter.intel.com/download/30314/Intel-Rapid-Storage-Technology-Driver-Installation-Software-with-Intel-Optane-Memory but it didn't help.

    1 person found this answer helpful.
    0 comments No comments

  3. Reza-Ameri 16,971 Reputation points
    2021-01-04T17:16:15.387+00:00

    If you have access to Windows 10 device, open start and search for feedback and open Feedback Hub app and report this issue.
    In case it is urgent, then contact support:
    https://support.microsoft.com/en-us/contactus
    You may contact Intel's support too.

    0 comments No comments

  4. Joy Qiao 4,896 Reputation points Microsoft Employee
    2021-01-05T07:08:22.18+00:00

    Hi,

    I found there is a similar issue with yours on dell website, the issue was resolved after switched to AHCI. Please check if it works on your side.
    Win10 Installation: "We couldn't find any drives. To get a storage driver, click Load driver."

    We also could refer the link below for some general steps:
    Effective Fixes for Hard Drive Not Detected in Windows 10 Installation

    Also I would like recommend to change with another Windows 10 installation image if the issue persists after upper steps.

    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    Bests,

    ============================================

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  5. Fares Ali 1 Reputation point
    2022-08-08T15:36:56.253+00:00

    thank you, works for me on hp-15 laptop with NVMe SSD WDC PC SN530


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