Unable to fetch the documents with .tif, .msg, .png, .jpg, .jpeg or image type extensions etc. where mandatory metadata is missing

Question

Unable to fetch the documents with .tif, .msg, .png, .jpg, .jpeg or image type extensions etc. where mandatory metadata is missing

Aditya 0

Hi,

We are unable to fetch the documents in the SPO document library using graph search api where documents are having .tif, .msg, .png, .jpg, .jpeg or image type extensions etc. and mandatory metadata is missing but .pdf, .doc and .docx is searchable using graph search api even the mandatory metadata is missing. Could you please help here on the same?

Best Regards,
Aditya

Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2025-02-24T02:12:26.0133333+00:00

Thank you for posting to Q&A forum. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

2 answers

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Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2025-02-24T02:12:26.0133333+00:00

Thank you for posting to Q&A forum. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Answer 1

Yanli Jiang - MSFT 31,611 Microsoft External Staff

Hi @Aditya ,

Good days!

What mandatory metadata you said are missing? Could you please give an example? You said you use the Graph Search API, can you provide some screenshots of that process?

There is currently no official statement on this situation.

There is a similar post, you can have a look.

Clarification on File Name Search for Image Files Using SharePoint Search API

If the problem still exists, we need more information on this issue so we can on the right track.

Reference:

Use the Microsoft Search API to query data

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Aditya 0 Reputation points

2025-02-24T10:08:49.6+00:00

Hi @Yanli Jiang - MSFT ,

Thank you for your response.
Please see some of the screenshot to define our requirement and issue.

Just for your reference, we have uploaded 2 documents where mandatory metadata which is Document Date is missing.

When we are searching pdf document, we are getting result with our search query like below but when we are searching for tif file we are not getting the search result.
Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2025-02-25T09:59:06.31+00:00

Ok. Based on the screenshots you provided, can you tell me how you created the file that caused the value of the modified by column to be missing? Normally, its value is automatically filled. Also, what managed property is your searchString: RefinableString139? Is it the document id? Have you tried searching by name?
Aditya 0 Reputation points

2025-02-25T10:13:20.3766667+00:00

Hi @Yanli Jiang - MSFT ,

Thank you for your response.

Apologies for the confusion. Yes you are right modified by is getting populated automatically. We have just removed it from the screenshot as per the company policy.

Here, the missing metadata is Document Date column which you can see in Missing Info column and also yes your assumption was correct we are mapping Document ID property in our refinable string.

Answer 2

Hi @Aditya ,

Unfortunately, I have tested and discussed with colleagues in the Graph group. The conclusion is that the results of this API are unstable, and the forum has received many posts about this recently. This is beyond the scope of the forum, so we recommend that you go to the Microsoft 365 admin center to report this issue as an admin. Or you can contact Microsoft directly. The support team over there has the correct escalation channel, they can involve more resource and investigate the behavior from back end as fast as possible. They also can check the behavior on your end remotely. For reference: Get support - Microsoft 365 admin | Microsoft Docs.

I appreciate your patience and understanding.

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Unable to fetch the documents with .tif, .msg, .png, .jpg, .jpeg or image type extensions etc. where mandatory metadata is missing

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