Unable to fetch the documents with .tif, .msg, .png, .jpg, .jpeg or image type extensions etc. where mandatory metadata is missing

Question

Hi,

We are unable to fetch the documents in the SPO document library using graph search api where documents are having .tif, .msg, .png, .jpg, .jpeg or image type extensions etc. and mandatory metadata is missing but .pdf, .doc and .docx is searchable using graph search api even the mandatory metadata is missing. Could you please help here on the same?

Best Regards,
Aditya

Answer 1

Hi @Aditya ,

Unfortunately, I have tested and discussed with colleagues in the Graph group. The conclusion is that the results of this API are unstable, and the forum has received many posts about this recently. This is beyond the scope of the forum, so we recommend that you go to the Microsoft 365 admin center to report this issue as an admin. Or you can contact Microsoft directly. The support team over there has the correct escalation channel, they can involve more resource and investigate the behavior from back end as fast as possible. They also can check the behavior on your end remotely. For reference: Get support - Microsoft 365 admin | Microsoft Docs.

I appreciate your patience and understanding.

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Answer 2

Hi @Aditya ,

Good days!

What mandatory metadata you said are missing? Could you please give an example? You said you use the Graph Search API, can you provide some screenshots of that process?

There is currently no official statement on this situation.

There is a similar post, you can have a look.

Clarification on File Name Search for Image Files Using SharePoint Search API

If the problem still exists, we need more information on this issue so we can on the right track.

Reference:

Use the Microsoft Search API to query data

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