Compromised Microsoft Account

Question

I’ve been having trouble with this for a long time, they’ve been using my Microsoft accounts for Entra and azure I was trying to figure out how to shut the accounts down but they created enterprise applications and it wouldn’t let me do anything, they were accessing it through an external identity I think? I don’t really know much about entra and azure but I can’t even log in now.

they’ve also hacked my iPhone and have been using it to access basically every account that I have.

Does anyone have any advice? Thanks

Answer 1

Hello Tom grasso,

Thanks for your question

You need to contact support and mention that your admin account was compromised and you need urgent recovery. You can use the global support numbers here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Once it is resolved, I would recommend you reset the users password and attend to the compromised accounts.

See:
https://learn.microsoft.com/en-us/entra/id-protection/howto-identity-protection-remediate-unblock
https://learn.microsoft.com/en-us/defender-office-365/responding-to-a-compromised-email-account

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola