Microsoft EntraID login

Question

I am the only admin for my registered corporation and i need to download and view an important agreement info from Microsoft eAgreement app.

The nightmare started when the app ask for Microsoft login, which i happily entered my work ID (user name) , password. It then asked for authentication code, i don't remember we set this up. or maybe i lost it as my phone was corrupted recently. I installed Microsoft Authenticator but it appears the user profile is not complete as there is nothing popping up every time it ask for code. So i cannot get pass Verification code stage and there is no way i can check my company setup since it prevent me from login to Microsoft Portal.

How can i solve this and Is there anyway i can ask Microsoft help to reset my admin account ? There is no way i can get this resolved via self service. The process keep looping itself.

What i had done so far :

1.Tried filing a case, -> found the link but it ask me to login

2.Calling local support no, -> This is not entertaining, the AI designed to take 1 or 2 questions only. it then ask me to look for URL to submit case and it end the call. The URL given requires login. Ask for human support it doesn't understand and hang up the call immediately.

3.Reading all your online help, -> suggest admin can login and reset account privileges.

4.Tried Login helper --> When login as company account, it stopped at verification code. I can reset my work account password no problem.

In conclusion, i am the only admin and my login get stucked on verification codes and it doesn't sync with Authenticator app and this process keep looping.

Can anyone help ?

Answer 1

Hello @CK26,

Thank you for sharing details over private message.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 2

Dear Raja,

Thanks for reaching out to me, i have responded your message privately.

Answer 3

Dear Raju,

Many thanks for your help! I’m glad to see that my login account has been reset, as the system now shows a different step after entering my UID and password. The process required me to set up MS Authenticator again, which I successfully completed. I can now log in to the Microsoft Portal via the MS Authenticator app.

However, I’m still encountering a login error when trying to access the eAgreement app. Please see the details below for the steps i encountered

Steps:

1.key in UID +Password

2.System prompt a special no, i key in that special no using my authenticator app, the process is success.

3.System on screen shown an error message

Like to ask is this the error of the system or anything to do with my entra id.

I like to know how can i resolve this, thanks once again.

Answer 4

dear Raja,

Thanks for your response on this matter, yes you are right since my EntraID is working properly now, i believe that got to do with the application or the agreement itself. I just found a link to report this error issue to Microsoft for escalation and i got a separate case no on that (2502250030010313)

So i am happy that we can close the discussion on EntraID, thank you for your great assistant.