How do I connect Spectrum email to Outlook.

Question

It was suggested to me that I ask this question here. I have been trying to sync my Spectrum-charter email with the new Outlook. I was having no issues until about 2 weeks ago when I could not receive my emails from Outlook. With contacting both Spectrum and Microsoft I have gotten no where with this issue. Microsoft says I need an app password and Spectrum says they do not have an app password. The only password I can use from Spectrum is the one I created to open my email. I can sync my email to my I phone, but not to Outlook. When I chatted with Microsoft tech they said an engineer was working on the problem. Still no solution. I have checked with Microsoft communities and it seems like this issue is widespread. My question is are you aware of the problem with the app password issue and how can it be resolved?

Answer 1

Hi @Sandra Nielsen ,

From my searches, you have already asked this question in the community and your issue has been resolved.

I would make a brief summary of this post so that other forum members could easily find useful information here: 

[Activating lagged copies - Summary] 

Issue Symptom: 

Cannot connect Spectrum email to Outlook.

Solution: 

Using POP protocol can indeed solve this problem.

Reference Links: 

https://answers.microsoft.com/en-us/outlook_com/forum/all/has-anyone-on-here-discovered-the-app-password-for/ce3e5414-c453-412b-bd4d-362239ace3f0

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You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!