Upgrade from Configuration management version 2303 to 2403 failure

Question

The upgrade process from Configuration management version 2303 to 2403 failed in my lab environment. It is stuck at the Extract Update package step, never proceeding to the next task.

Does anyone else experience this issue? I am grateful for your help.

Answer 1

Hi StiFenclii-5690,

Hope everything is going well.

1,Please kindly review the ConfigMgrPrereq.log, CMUpdate.log and ConfigMgrAdminUISetup.log to check if there is any further information.

2,We can also try to use the CMUpdateReset tool to reset an in-console update with download or replication problem. For more information, please refer to:

<SCCM Install Folder>cd.latest\SMSSETUP\TOOLS\CMUpdateReset>CMUpdateReset.exe -FDELETE -S <your SQL Server> -D CM_1 -P <package GIUD>

2309 Hotfix Stuck on Installing

Update reset tool

3,What version of the ODBC driver for SQL server on your site servers? Starting with Configuration Manager 2309 release, Configuration Manager requires the installation of the ODBC driver for SQL server 18.1.0 or later as a prerequisite. This prerequisite is required when you create a new site or update an existing one and on all remote roles. Refer to:

Introducing SQL ODBC driver support for Configuration Manager

Hope it helps. Have a nice day!

Best regards,

Simon

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