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bought a new Partner Success Core Benefits subscription because the old Microsoft Action Pack is not available anymore, but I cannot redeem product key for Microsoft 365 Business Premium (no Teams) and Teams Enterprise.
Since January, Microsoft appears a message in the top of the page Benefits | Cloud services https://partner.microsoft.com/dashboard/v2/benefits/cloud which writes: "We are currently facing issues with four new benefit SKUs in European markets—Teams Enterprise, Microsoft 365 E5 (without Teams), Microsoft 365 Business Premium (without Teams), and Microsoft 365 E3 (without Teams). Our team is actively working on a resolution (expected early next week). We will remove the banner once the issue is resolved." I tried to redeem key from Microsoft 365 Business Premium (no Teams) product but I get en error "You cannot redeem this product key based on the subscriptions you currently have."
I sent a request to Microsoft Support Center about the problem, but I didn't get any answer. My old Action Pack subscription expiring soon, and I will lose the 5 licenses of Microsoft Office 365 E3.
When Microsoft will fix this issue with the new licenses?
Does anyone have a similar issue?
Manos
IT Manager
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I have the same Problem...
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Same issue here. Waiting for handling of my support request too.
I received an email from Microsoft Support... "...we are expecting resolution by February 28, 2025".
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got the same issue for weeks, hope the 28th febuary is the end of this problem and that MS will increase licenses end of life because we paid for something we don't have the usage
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We are facing the same problem. Our Action Pack Benefits are expiring on March 1, 2025, so we bought Partner Success Core Benefits in February 2025. However, we can't use the keys for Microsoft 365 Business Premium (no Teams). That's frustrating.
Yes, I confirm, the new option is also available to my account.
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Still having the problem over here in the UK ?
Partner Center shows the correct EEA version, signs in with the main MS Work or School Account, and then pops up the same You cannot redeem this product key based on the subscriptions you currently have." ... FML
We are in a "business down" situation trying to activate Business Premium (no Teams, EEA) as part of "Partner Core Benefits" but error "You cannot redeem this product key based on the subscriptions you currently have." at https://portal.office.com/Commerce/ProductKeyRedeem.aspx - I have raised Partner SRQ ref 2505200040007193 but in my experience no reply will be made for at least 1 week. Microsoft no longer answer the phone. Appalling support.
Hello @Manos and @Virgil Turner , did you manage to solve it? If so, can you share the resolution?
Today I checked my Partner Center again. There was a change to yesterday: When selecting the M365 E3 (No Teams) licenses, there was a new drop-down in the key generation mask which let me choose to receive the normal license or the EEA license for european countries.
I was able to redeem my licenses by selecting the EEA option. I hope it works for you too.