How to get fix Authenticator

Question

Hi, my Authenticator app won’t load the codes for verifying my identity when I try to log into my college email. I recently got a new phone and think this could be the problem as the two other accounts I set up on the app after I got my new phone work fine. Is there any way this issue can be solved as I cannot log into any of my college accounts as they all require a code to verify my identity. Thanks in advance, Mark

Answer 1

Hi @mark o brien

Welcome to our forum!

Looks like the issue is related to the Microsoft Certification, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Microsoft Certification for more professional help. 

In addition, here are some articles you may refer to:

• Back up account credentials in Microsoft Authenticator - Microsoft Support 
•  Restore account credentials from Microsoft Authenticator - Microsoft Support  

Thanks for your support and understanding! 

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Answer 2

Hi,

When you switched to your new phone, did you back up your old Authenticator app or transfer your accounts? If you did, you might be able to restore them.