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As the subject states, we are getting a UserAccountEnabledMissing error daily when our AAD Connect synchronizes. We have a user account that was deleted from our On-Prem almost 2 years ago, but just recently we started receiving the error update emails.
The object no longer exists on both On-Prem and in Entra ID. I tried searching online for a solution but was unable to find a solution that matched our issue. Ive tried picking through the AD Sync profile where I think the solution resides, but I lack the expertise to make a change that could fix this.
A cloud-based identity and access management service for securing user authentication and resource access
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Hello @Sam Kunz,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
When was the last time you have done a full sync? That would be my first choice to resolve.
Thanks for the suggestion. I hadn't thought to try a Full sync since I figured a Delta would've been satisfactory, but it turns out the Full was needed. That resolved the sync error for us.
Hello @Sam Kunz,
Thank you for sharing your feedback and the details on how you resolved the issue.
It looks like running a Full Sync successfully resolved the sync error. Please feel free to reach out if you have any further questions.
If all your concerns have been addressed, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.
Unfortunately, the sync error re-appeared again, any other suggestions for fixing this?
Unfortunately, the sync error reappeared later on that evening and continued through the weekend so the full-sync was only a temporary. Do you have any other suggestions for how we could resolve this?
Hello @Sam Kunz,
This issue requires a deeper investigation to understand why the error is occurring, even though the user account was deleted two years ago. I recommend filing a support ticket for further analysis.
If you have a support plan, could you please submit a ticket and share the SR# with us? If you don’t have a support plan, please let us know here.