Credential Manager keeps popping up due to a ntdll.dll error
Dennis Yu
5
Reputation points
How I run into this error
When I try to access my password in Edge, the Credential Manager
asked me for pin.
As I type in the right pin, the manager window stuck for a little bit and disappear, but I didn't get my password.
Error message
So I look into Event viewer for log, here is what I found.
Error:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-02-25T02:58:18.7559194Z" />
<EventRecordID>80767</EventRecordID>
<Correlation />
<Execution ProcessID="39488" ThreadID="33640" />
<Channel>Application</Channel>
<Computer>Mate40</Computer>
<Security UserID="S-1-5-21-1916427979-948053208-2914714881-1001" />
</System>
- <EventData>
<Data Name="AppName">CredentialUIBroker.exe</Data>
<Data Name="AppVersion">10.0.26100.3037</Data>
<Data Name="AppTimeStamp">4d993830</Data>
<Data Name="ModuleName">ntdll.dll</Data>
<Data Name="ModuleVersion">10.0.26100.3037</Data>
<Data Name="ModuleTimeStamp">95e6c489</Data>
<Data Name="ExceptionCode">c0000374</Data>
<Data Name="FaultingOffset">000000000008b035</Data>
<Data Name="ProcessId">0x14de8</Data>
<Data Name="ProcessCreationTime">0x1db87311de0e26e</Data>
<Data Name="AppPath">C:\Windows\System32\CredentialUIBroker.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data Name="IntegratorReportId">9fc3920d-cc66-4ca7-83ce-a7e43946fc16</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
</EventData>
</Event>
Info:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-02-25T02:58:21.2926156Z" />
<EventRecordID>80768</EventRecordID>
<Correlation />
<Execution ProcessID="39488" ThreadID="33640" />
<Channel>Application</Channel>
<Computer>Mate40</Computer>
<Security UserID="S-1-5-21-1916427979-948053208-2914714881-1001" />
</System>
- <EventData>
<Data Name="Bucket">2072846449288505397</Data>
<Data Name="BucketType">4</Data>
<Data Name="EventName">APPCRASH</Data>
<Data Name="Response">不可用</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">CredentialUIBroker.exe</Data>
<Data Name="P2">10.0.26100.3037</Data>
<Data Name="P3">4d993830</Data>
<Data Name="P4">StackHash_caf7</Data>
<Data Name="P5">10.0.26100.3037</Data>
<Data Name="P6">95e6c489</Data>
<Data Name="P7">c0000374</Data>
<Data Name="P8">PCH_2D_FROM_ntdll+0x0000000000160324</Data>
<Data Name="P9" />
<Data Name="P10" />
<Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.293c0e4c-aaef-4a8d-ac47-56aa50470b64.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9719d3e2-9099-4576-827d-c53854a4c59c.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7d269fb4-7d3a-4aa9-95b8-4dcacbf20c62.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.170aa109-d0fa-49a5-9cde-914f58eca503.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.917e96a7-db72-457c-ace9-b6860c253d44.tmp.xml</Data>
<Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CredentialUIBrok_b06c625b70429793a7381fa55eb22b38bd3f4a_b8eda23d_e2f8f6f3-8ee9-43a7-ab6b-a474bcbadced</Data>
<Data Name="AnalysisSymbol" />
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">9fc3920d-cc66-4ca7-83ce-a7e43946fc16</Data>
<Data Name="ReportStatus">268435456</Data>
<Data Name="HashedBucket">b9e874fb63d50792ccc43adcfbc56835</Data>
<Data Name="CabGuid">0</Data>
</EventData>
</Event>
Solutions I've Tried
I've tried sfc /scannow
, didn't work.
This problem dated back to my Windows10-time, and it also appeared on my laptop. I updated to Windows11 and solve it on my laptop, but my PC still has this error on Windows11.
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