Credential Manager keeps popping up due to a ntdll.dll error

Dennis Yu 5 Reputation points
2025-02-25T03:11:22.1533333+00:00

How I run into this error

When I try to access my password in Edge, the Credential Manager asked me for pin.
As I type in the right pin, the manager window stuck for a little bit and disappear, but I didn't get my password.

Error message

So I look into Event viewer for log, here is what I found.

Error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2025-02-25T02:58:18.7559194Z" /> 
  <EventRecordID>80767</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="39488" ThreadID="33640" /> 
  <Channel>Application</Channel> 
  <Computer>Mate40</Computer> 
  <Security UserID="S-1-5-21-1916427979-948053208-2914714881-1001" /> 
  </System>
- <EventData>
  <Data Name="AppName">CredentialUIBroker.exe</Data> 
  <Data Name="AppVersion">10.0.26100.3037</Data> 
  <Data Name="AppTimeStamp">4d993830</Data> 
  <Data Name="ModuleName">ntdll.dll</Data> 
  <Data Name="ModuleVersion">10.0.26100.3037</Data> 
  <Data Name="ModuleTimeStamp">95e6c489</Data> 
  <Data Name="ExceptionCode">c0000374</Data> 
  <Data Name="FaultingOffset">000000000008b035</Data> 
  <Data Name="ProcessId">0x14de8</Data> 
  <Data Name="ProcessCreationTime">0x1db87311de0e26e</Data> 
  <Data Name="AppPath">C:\Windows\System32\CredentialUIBroker.exe</Data> 
  <Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data> 
  <Data Name="IntegratorReportId">9fc3920d-cc66-4ca7-83ce-a7e43946fc16</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>

Info:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2025-02-25T02:58:21.2926156Z" /> 
  <EventRecordID>80768</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="39488" ThreadID="33640" /> 
  <Channel>Application</Channel> 
  <Computer>Mate40</Computer> 
  <Security UserID="S-1-5-21-1916427979-948053208-2914714881-1001" /> 
  </System>
- <EventData>
  <Data Name="Bucket">2072846449288505397</Data> 
  <Data Name="BucketType">4</Data> 
  <Data Name="EventName">APPCRASH</Data> 
  <Data Name="Response">不可用</Data> 
  <Data Name="CabId">0</Data> 
  <Data Name="P1">CredentialUIBroker.exe</Data> 
  <Data Name="P2">10.0.26100.3037</Data> 
  <Data Name="P3">4d993830</Data> 
  <Data Name="P4">StackHash_caf7</Data> 
  <Data Name="P5">10.0.26100.3037</Data> 
  <Data Name="P6">95e6c489</Data> 
  <Data Name="P7">c0000374</Data> 
  <Data Name="P8">PCH_2D_FROM_ntdll+0x0000000000160324</Data> 
  <Data Name="P9" /> 
  <Data Name="P10" /> 
  <Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.293c0e4c-aaef-4a8d-ac47-56aa50470b64.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9719d3e2-9099-4576-827d-c53854a4c59c.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7d269fb4-7d3a-4aa9-95b8-4dcacbf20c62.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.170aa109-d0fa-49a5-9cde-914f58eca503.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.917e96a7-db72-457c-ace9-b6860c253d44.tmp.xml</Data> 
  <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CredentialUIBrok_b06c625b70429793a7381fa55eb22b38bd3f4a_b8eda23d_e2f8f6f3-8ee9-43a7-ab6b-a474bcbadced</Data> 
  <Data Name="AnalysisSymbol" /> 
  <Data Name="Rechecking">0</Data> 
  <Data Name="ReportId">9fc3920d-cc66-4ca7-83ce-a7e43946fc16</Data> 
  <Data Name="ReportStatus">268435456</Data> 
  <Data Name="HashedBucket">b9e874fb63d50792ccc43adcfbc56835</Data> 
  <Data Name="CabGuid">0</Data> 
  </EventData>
  </Event>

Solutions I've Tried

I've tried sfc /scannow, didn't work.

This problem dated back to my Windows10-time, and it also appeared on my laptop. I updated to Windows11 and solve it on my laptop, but my PC still has this error on Windows11.

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