RuntimeBroker shutting down (no restart) windows 10 virtual machine on esxi. event ID 1074

mrcmobile 6 Reputation points
2021-01-04T20:02:55.22+00:00

Hello, could you give me a suggestion to try to solve this random problem that happens on 2 or 3 virtual machines (win 10 build 1909) running on esx host?
These vmachines shutdown randomly (no restart) without a rule. When it happensd I need to start manually virtual machine.
This behavior It is not linked to windows updates or something else. It appens also during working hours, and not on all virtual machines. Some virtual machines (same specs) are not affected.

On event viewer I find event id 1074: The process C:\Windows\System32\RuntimeBroker.exe (COMPUTERNAME) has initiated the power off of a computer (COMPUTERNAME) on behalf of user DOMAIN\REMOTEVMUSER for the following reason: Other (Unplanned)”

No useful

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I don't know how to solve...

thank you

marco

ps: on this link they talk about it, without a solution: https://social.technet.microsoft.com/Forums/en-US/da81c9c7-59e6-490b-b38b-120c86494fb5/runtimebroker-shutting-down-machine?forum=win10itprogeneral

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Anonymous
    2021-01-05T07:09:02.223+00:00

    Hi,

    Welcome to Microsoft Q&A.

    Is there event ID 1001/6008 in the system event log? Is there a Bluse Screen when this issue happens?

    Usually, unexplained reboots are caused by the following.

    Unstable hardware devices, expired device drivers, interference from three-party programs, and system abnormalities.

    Has any special operation been done during this time? For example, certain drivers were installed, certain patches were updated/certain software was installed. It is recommended that you can undo the previous changes step by step.

    It is also necessary to exclude that the reboot was caused by a driver or a patch/application.

    Best regards,
    Molly

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  2. RushJet1 0 Reputation points
    2023-04-05T15:26:16.3666667+00:00

    Try this: https://www.top-password.com/blog/fix-windows-10-keeps-going-to-sleep-after-2-minutes/ I know it says "every 2 minutes" but in effect it randomly happens for some machines and not others. Not sure why. This might not fix everyone's problems but it has fixed this issue on many PCs at my job.


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