RuntimeBroker shutting down (no restart) windows 10 virtual machine on esxi. event ID 1074

Question

RuntimeBroker shutting down (no restart) windows 10 virtual machine on esxi. event ID 1074

mrcmobile 6

Hello, could you give me a suggestion to try to solve this random problem that happens on 2 or 3 virtual machines (win 10 build 1909) running on esx host?
These vmachines shutdown randomly (no restart) without a rule. When it happensd I need to start manually virtual machine.
This behavior It is not linked to windows updates or something else. It appens also during working hours, and not on all virtual machines. Some virtual machines (same specs) are not affected.

On event viewer I find event id 1074: The process C:\Windows\System32\RuntimeBroker.exe (COMPUTERNAME) has initiated the power off of a computer (COMPUTERNAME) on behalf of user DOMAIN\REMOTEVMUSER for the following reason: Other (Unplanned)”

No useful

I don't know how to solve...

thank you

marco

ps: on this link they talk about it, without a solution: https://social.technet.microsoft.com/Forums/en-US/da81c9c7-59e6-490b-b38b-120c86494fb5/runtimebroker-shutting-down-machine?forum=win10itprogeneral

PRADEEP THILANKA WARAGODA 41 Reputation points

2021-01-21T05:20:56.997+00:00

Can anyone in MSFT give a clear answer why RuntimeBroker.exe trigger a shutdown (not reboot) because we see this happen in windows server 2016 as well
Steve Lansing 1 Reputation point

2022-10-04T19:53:12.887+00:00

Any satisfaction on this at all? I've got a PC doing this as well, and, oddly, I replaced their PC and the issue returned awhile later on different hardware. I have the PC logged in as a different user in the lab just waitingfor it to shut down, but it has not. This was really random and sporadic, though, so I am still not sure what is going on. But I am leaning towards something with the user profile somehow. No other users in the organization have seen this problem, and she's seen it on 2 different computers.
Khalifa Al Nuaimi 1 Reputation point

2023-01-03T20:47:21.187+00:00

still no solution for this issue? also it is so random
Daniel Walker 0 Reputation points

2023-01-11T10:40:55.25+00:00

Still noone with any idea how to fix the Problem?
mrcmobile 6 Reputation points

2023-01-12T08:31:47.75+00:00

Still no solution for this issue. after two years.
On my virtual machines, without any plausible reason, it happens randomly. Not so often, but sometime it happens. The real problem is that it shutdown the virtual machine. This is not a simply restart. VM remains switched off, and I have to turn it on, when someone tell me that someting doesn't work.
Marco
mrcmobile 6 Reputation points

2023-01-24T17:44:08.86+00:00

Yesterday again! System win10 22h2 is updated but it still random shutdown, no restart, this is the problem!
More: we have also updated all vmware infrastructure, but problem still persist.
George Natsoulis 0 Reputation points

2023-02-02T07:57:55.35+00:00

Same problem here on Windows 11 Pro (physical machine).
Tim N 5 Reputation points

2023-02-09T06:35:16.4933333+00:00

I'm having the exact same problem with a VM running Windows 10. It's not Windows Updates because I have Windows Updates disabled and I use Action1 to manage updates, and when updates are installed Action1 does a restart. Be nice to see someone solve this shutdown issue.
Praz Silva 1 Reputation point

2024-07-17T02:11:11.8333333+00:00

Noted same issue one of Win10 VM. Windows updates?
Patrick G 0 Reputation points

2024-11-11T18:22:32.0366667+00:00

Hey Tim, are you in the Discord for Action1?
Nicholas Manganas 0 Reputation points

2025-01-03T19:35:04.01+00:00

has anyone found any definitive reason this is happening? Have a virtual server running 2016 that randomly shut off mid-day.

Log Name: System

Source: User32

Date: 1/3/2025 10:56:06 AM

Event ID: 1074

Description:

The process C:\Windows\System32\RuntimeBroker.exe has initiated the power off of computer SERVER on behalf of user Domain\user for the following reason: Other (Unplanned)

Reason Code: 0x500000

Shutdown Type: power off

2 answers

Your answer

PRADEEP THILANKA WARAGODA 41 Reputation points

2021-01-21T05:20:56.997+00:00

Can anyone in MSFT give a clear answer why RuntimeBroker.exe trigger a shutdown (not reboot) because we see this happen in windows server 2016 as well
Steve Lansing 1 Reputation point

2022-10-04T19:53:12.887+00:00

Any satisfaction on this at all? I've got a PC doing this as well, and, oddly, I replaced their PC and the issue returned awhile later on different hardware. I have the PC logged in as a different user in the lab just waitingfor it to shut down, but it has not. This was really random and sporadic, though, so I am still not sure what is going on. But I am leaning towards something with the user profile somehow. No other users in the organization have seen this problem, and she's seen it on 2 different computers.
Khalifa Al Nuaimi 1 Reputation point

2023-01-03T20:47:21.187+00:00

still no solution for this issue? also it is so random
Daniel Walker 0 Reputation points

2023-01-11T10:40:55.25+00:00

Still noone with any idea how to fix the Problem?
mrcmobile 6 Reputation points

2023-01-12T08:31:47.75+00:00

Still no solution for this issue. after two years.
On my virtual machines, without any plausible reason, it happens randomly. Not so often, but sometime it happens. The real problem is that it shutdown the virtual machine. This is not a simply restart. VM remains switched off, and I have to turn it on, when someone tell me that someting doesn't work.
Marco
mrcmobile 6 Reputation points

2023-01-24T17:44:08.86+00:00

Yesterday again! System win10 22h2 is updated but it still random shutdown, no restart, this is the problem!
More: we have also updated all vmware infrastructure, but problem still persist.
George Natsoulis 0 Reputation points

2023-02-02T07:57:55.35+00:00

Same problem here on Windows 11 Pro (physical machine).
Tim N 5 Reputation points

2023-02-09T06:35:16.4933333+00:00

I'm having the exact same problem with a VM running Windows 10. It's not Windows Updates because I have Windows Updates disabled and I use Action1 to manage updates, and when updates are installed Action1 does a restart. Be nice to see someone solve this shutdown issue.
Praz Silva 1 Reputation point

2024-07-17T02:11:11.8333333+00:00

Noted same issue one of Win10 VM. Windows updates?
Patrick G 0 Reputation points

2024-11-11T18:22:32.0366667+00:00

Hey Tim, are you in the Discord for Action1?
Nicholas Manganas 0 Reputation points

2025-01-03T19:35:04.01+00:00

has anyone found any definitive reason this is happening? Have a virtual server running 2016 that randomly shut off mid-day.

Log Name: System

Source: User32

Date: 1/3/2025 10:56:06 AM

Event ID: 1074

Description:

The process C:\Windows\System32\RuntimeBroker.exe has initiated the power off of computer SERVER on behalf of user Domain\user for the following reason: Other (Unplanned)

Reason Code: 0x500000

Shutdown Type: power off

Answer 1

Anonymous

Hi,

Welcome to Microsoft Q&A.

Is there event ID 1001/6008 in the system event log? Is there a Bluse Screen when this issue happens?

Usually, unexplained reboots are caused by the following.

Unstable hardware devices, expired device drivers, interference from three-party programs, and system abnormalities.

Has any special operation been done during this time? For example, certain drivers were installed, certain patches were updated/certain software was installed. It is recommended that you can undo the previous changes step by step.

It is also necessary to exclude that the reboot was caused by a driver or a patch/application.

Best regards,
Molly

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mrcmobile 6 Reputation points

2021-01-05T10:23:38.573+00:00

Hi MollyLu,

thank for your reply, I have just checked: no event 1001 nor 6008, and no bluescreen.

It just shutdown because "RuntimeBroker.exe" has decided that it is time for shutdown, without taking care that it is a working computer.
It happend in random time, no matter if high or low processor work, no matters of hours.
These virtual machines stay on h24, because they run a simply file sync program. And the machine have to stay ON h24.

I googled on the net: this is an unsolved problem. It happens on windows 10 virtual machines

Marco
Anonymous

2021-01-07T09:02:02.287+00:00

Hi @mrcmobile ,

Generally, this kind of restart is triggered by the auto Windows Update.

Was your computer workgroup or domain joined?

If that's not Home edition, please use the group policy to schedule the auto-restart:

Manage device restarts after updates

https://learn.microsoft.com/en-us/windows/deployment/update/waas-restart

If your issue persists, after changed restart scheduler, try to update system to the latest version and run full scan with Windows Defender to make sure there is no malware on your system.

Best regards,
Molly

--------------------------------------------------------------------------------

If the Answer is helpful, please click "Accept Answer" and upvote it.
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mrcmobile 6 Reputation points

2021-01-07T09:25:58.453+00:00

Hi Molly, this is not a restart triggered by the auto Windows Update.

This is a regular shutdown. Virtual machine stays off.
I need to to start virtual machine manually later.
No malware detected.

Marco
mrcmobile 6 Reputation points

2021-01-21T15:23:55.707+00:00

Right! I can see only temporary solutions, but none of those are clear.
Problem still exist.
Anonymous

2021-01-29T03:24:48.977+00:00

Hi，

If the issue is urgent and cannot solved by the solutions above, I would also suggest you contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue. You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

Hope information above can offer you some help.

Best regards,
Molly

Answer 2

RushJet1 0

Try this: https://www.top-password.com/blog/fix-windows-10-keeps-going-to-sleep-after-2-minutes/ I know it says "every 2 minutes" but in effect it randomly happens for some machines and not others. Not sure why. This might not fix everyone's problems but it has fixed this issue on many PCs at my job.

mrcmobile 6 Reputation points

2023-04-06T07:29:37.8566667+00:00

These VM don't go to sleep.... no standby, no hybernation. These VM shut down, power off, and remain powered off. This is the problem.

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RuntimeBroker shutting down (no restart) windows 10 virtual machine on esxi. event ID 1074

2 answers

Your answer