When testing a custom model in Document Intelligence, trying to upload the tested files after it says "Custom Model Project Not Found"

Question

When testing a custom model in Document Intelligence, trying to upload the tested files after it says "Custom Model Project Not Found"

Sohaib Wahid Panwala 0

I tested a model that I built with Document Intelligence, I got the test and results of the custom extraction. When I want to upload the tested file and make some labelling updates, it then says "Custom Model Project Not Found". I followed the steps of clicking the add in button and then clicked on Upload Files and got the error.

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santoshkc 15,615 Reputation points Microsoft External Staff Moderator

2025-02-26T10:46:27.0566667+00:00

Hi @Sohaib Wahid Panwala,

It looks like this issue might be intermittent and could be due to a temporary network or server problem. If you encountered the "Custom Model Project Not Found" error, I recommend trying again later to see if it resolves itself. Additionally, clearing your browser cache and cookies or switching to a different browser can help rule out any UI-related glitches. I tried to repro the issue without any errors.

If the problem persists, please double-check that your custom model project still exists, ensure you have the correct permissions, and verify that you're in the same Azure region where the model was created. You can also try uploading the files directly from the main project instead of using the "Add in" option. Let me know if you need further assistance!

Thank you.
Saideep Anchuri 9,545 Reputation points Moderator

2025-02-27T09:08:20.4266667+00:00

Hi @Sohaib Wahid Panwala,

Following up to see if the above answer was helpful.

Thank You.
Sohaib Wahid Panwala 0 Reputation points

2025-02-27T18:44:13.7566667+00:00

Hi Folks still facing issues. Went through the steps recommended.

The "Add in" option is valuable because the test does an initial attempt at labelling and then adding in saves the labels. So improving on the custom models is a lot more efficient that way rather than starting from scratch given that we're extracting a lot of tabular data and the labelling process is time consuming.

I found it used to work great but recently this has been giving us many bugs.
Sohaib Wahid Panwala 0 Reputation points

2025-02-27T18:48:20.92+00:00

Hi @santoshkc @Saideep Anchuri still facing issues. Tried all the steps mentioned. Double checked that I have the permissions and I'm in the right Azure Region.

If i try uploading the file directly from the main project instead of Add-In it doesn't auto label using the model. Whereas if I test it and then add it in, the further labelling correction process is significantly easier and faster rather than having to label a file from scratch. This is the main problem we're facing. Can you please help on this ?
santoshkc 15,615 Reputation points Microsoft External Staff Moderator

2025-03-03T07:59:24.38+00:00

Hi Sohaib Wahid Panwala,

Thanks for the update. Since the "Add In" option is important for your workflow, let's try a few more steps. First, check if the issue persists across different browsers or in an incognito window. If possible, test with a different document to see if the behavior is consistent. You can also open the browser’s developer console (F12 > Console/Network tab) to check for any errors when clicking "Add In," which might give more insight. As a workaround, if feasible, try creating a new custom model and testing whether the issue occurs there.

Thank you.
Sohaib Wahid Panwala 0 Reputation points

2025-03-04T04:01:15.3633333+00:00

Ok i tried on both Safari and Chrome. Having issues in both. Sometimes I get The model's fields don't match the fields in current project. Other times I get the same error of "Custom Model Project Not Found". I shared screenshots from the developer console/network tab.
Sohaib Wahid Panwala 0 Reputation points

2025-03-04T04:02:37.6133333+00:00

It doesn't make sense because obviously the project/blob exists & I have owner credentials. This is a big bug we're facing.
Sohaib Wahid Panwala 0 Reputation points

2025-03-04T15:18:55.7766667+00:00

@santoshkc @Saideep Anchuri is it feasible to get Azure support on this ? These bugs are really impeding our product.
santoshkc 15,615 Reputation points Microsoft External Staff Moderator

2025-03-05T09:03:19.71+00:00
Hi @Sohaib Wahid Panwala,

It looks like there are two key issues based on your issues:

"Custom Model Project Not Found" (404 Not Found Error): This suggests that the model project might not be accessible at the given endpoint. Since you've confirmed that you're in the right region and have the correct permissions, the issue could be related to a misconfigured API call, project deletion, or an internal issue.

"The model's fields don't match the fields in the current project": This indicates that the structure of the uploaded file does not align with what the model expects. This can happen if the model schema was modified after training or if the uploaded file has different formatting compared to the ones used for training.

I recommend retry with a fresh session, since the issue happens in multiple browsers, try logging out and back in or using a different network to rule out session-related issues. Still if you face any issues, i recommend to raise a support request through the Azure portal.

Thank you.