Cognitive Services account is unavailable.

Alexa Boga 20 Reputation points
2025-02-26T11:32:05.06+00:00

"We are sorry, your Cognitive Services account is unavailable. We're working to automatically recover your Cognitive Services account and to determine the source of the problem. No additional action is required from you at this time.

Please use the link below to view the latest information about the health event and learn about recommended steps in Azure Resource Health."

This is the statement when I try to create a support request. The problem I encounter is the service unavailability (504) when trying to translate any text using the custom translation engines.

How can I get support on the issue, as in the flow of creating a support request I am stuck with no next button available:

Azure AI Translator
Azure AI Translator
An Azure service to easily conduct machine translation with a simple REST API call.
489 questions
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Accepted answer
  1. Vikram Singh 2,585 Reputation points Microsoft Employee Moderator
    2025-02-28T11:06:24.33+00:00

    Hi @Alexa Boga

    Greetings!

    Could you please check and confirm by clicking the 'Upvote' (Thumbs-up) button and 'Accept as Answer' if your issue is resolved? If you encounter any further issues, please let me know

    Thank you!

    1 person found this answer helpful.

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