Can not add an email to Defender for dark web monitoring

Question

I am trying to add a gmail account to dark web monitoring in the defender app. I keep getting the error message "Something went wrong. Wait a bit, then try again." Does anyone know how to fix this?

Answer 1

I'm having the same issue for almost 2 weeks now. Doesn't matter if it's email, phone, passport it's anything. I have uninstalled, reset and unregistered my devices and still nothing.

Answer 2

Hello,

Thank you for posting in Microsoft Q&A.

Based on the description, I understand your question is related to defender.

Go to Settings > Update & Security > Windows Update and check for updates.

Clear the cache and cookies in your browser if you are accessing the Defender app through a web browser. This can sometimes resolve issues related to session data.

Check the Gmail account you are trying to add has the necessary permissions and is not restricted in any way.

If above steps still not work, consider uninstall and reinstall the Defender app. This can help reset any corrupted settings or configurations.

Go to Settings > Apps > Apps & features, find the Defender app, and uninstall it. Then, reinstall it from the Microsoft Store.

Have a nice day.

Best Regards,

Molly

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it