Copilot Pages: Pages not loading
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 65%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Juliana Souza
0
Reputation points
I tried to use Pages and it does not seem to load in any browser.
- From O365 it won't load and then will show the following message: We're sorry, but something happened and you need to reload to continue.
- From Copilot through “Edit in Pages”: the result from Copilot will temporarily appear on the side and I’ll get a loading icon for a few seconds, followed by an error in Copilot.
Not sure if it's relevant, but I can create a page from Loop:
Microsoft Copilot | Other
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 85%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nivedipa-MSFT 3,946 Reputation points Microsoft External Staff Moderator2025-03-11T05:38:55.4566667+00:00 @Juliana Souza - Thank you for bringing this issue to our attention.
We have tested this on our end, and it is working both from O365 and Copilot through the “Edit in Pages” feature.
Here are some steps you can take to troubleshoot and resolve the issue:
Troubleshooting Steps
- Sometimes, cached data can cause loading issues. Clear your browser's cache and cookies and then try loading Pages again.
- Ensure that your network and firewall settings are not blocking any necessary endpoints for Pages. Try accessing Pages from a different network to rule out network-specific issues.
Please let us know if you are still facing this issue.
-
Nivedipa-MSFT 3,946 Reputation points Microsoft External Staff Moderator
2025-03-21T07:06:29.84+00:00 @Juliana Souza - Could you confirm if this issue has been resolved or if you are still experiencing it?
Sign in to comment
Sign in to answer