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Microsoft Authenticator Get Notification, Cant get PIN or Get Google Authenticator Get locked out.

Chris Boden 0 Reputation points
Feb 26, 2025, 8:31 PM

I have set up the Microsoft authenticator according to online info and my email is showing in the authenticator. The issue is after confirming the two digit notification on my phone, it needs a PIN as I do not use biometrics. No pin is sent to my phone, the Microsoft Authenticator is an all white screen with the logo in the middle. with an unlock button. Then it goes to screen to enter pin. Cant find any way to get the pin. Looked into getting Google Authentication for Microsoft Authenticator without success. The access is denied as I have no pin.
I have cleared cookies, tried with and without VPN, same results. Any suggestions? Thanks.

Microsoft Identity Manager
Microsoft Identity Manager
A family of Microsoft products that manage a user's digital identity using identity synchronization, certificate management, and user provisioning.
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  1. Bruce (SqlWork.com) 71,776 Reputation points
    Feb 26, 2025, 8:37 PM

    The pin is the same pin used to unlock the phone.

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