how to fix microsoft store

Question

My Microsoft store won't allow me to download or upgrade apps and a pop up keeps appearing saying "error, something went wrong, we know what's wrong and are trying to fix it, please refresh or try again later"

Answer 1

Hello,

Here are some steps you can try:

1. Check for Windows Updates:
   • Go to Start > Settings > Windows Update > Check for updates. If there are any updates available, install them.
2. Update Microsoft Store:
   • Open the Microsoft Store app.
   • Go to Library > Get updates. If an update for Microsoft Store is available, it will start installing automatically.
3. Reset the Microsoft Store Cache:
   • Press the Windows Logo Key + R to open the Run dialog box.
   • Type wsreset.exe and press OK. This will reset the Microsoft Store cache.
4. Sign Out and Sign Back In:
   • Open the Microsoft Store, click on your profile picture, and select Sign out.
   • Sign back in with your Microsoft account.

More details you can refer to this link:

https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac

Best Regards,

Hania Lian

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.