how to fix microsoft store

Question

how to fix microsoft store

yolanda corona 0

My Microsoft store won't allow me to download or upgrade apps and a pop up keeps appearing saying "error, something went wrong, we know what's wrong and are trying to fix it, please refresh or try again later"

Hazel james 0 Reputation points

2025-02-27T08:57:37.12+00:00
To fix the Microsoft Store issue on Windows 11 where it keeps showing an error message like "Something went wrong, we know what's wrong and are trying to fix it, please refresh or try again later," you can try the following solutions:

Check Your Internet Connection

Ensure your internet connection is stable. A weak connection can sometimes cause issues when trying to download or upgrade apps from the Microsoft Store.

Run Windows Store Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters.

Scroll down and find Windows Store Apps, then click Run.

Follow the on-screen instructions to see if Windows detects and resolves any issues with the Microsoft Store.

Reset the Microsoft Store Cache

Press Windows Key + R to open the Run dialog.

Type wsreset.exe and press Enter.

This will reset the Microsoft Store cache, which can resolve many download or upgrade issues.

Check Date and Time Settings

Incorrect date and time settings can interfere with Microsoft Store functionality.

Go to Settings > Time & Language > Date & Time, and make sure everything is correct and set to automatic.

Re-register Microsoft Store

Open PowerShell as Administrator by right-clicking the Start button and selecting Windows Terminal (Admin) or PowerShell (Admin).

Type the following command and press Enter:

powershell Copy Get-AppxPackage *Microsoft.Store* | Remove-AppxPackage

Then, reinstall the Microsoft Store using this command:

powershell Copy Get-AppxPackage -allusers *Microsoft.Store* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Update Windows

Make sure your Windows 11 is up to date. Sometimes, updates may resolve issues with the Store.

Go to Settings > Windows Update > Check for updates.

Sign Out and Sign Back Into the Microsoft Store

Open the Microsoft Store, click on your profile icon at the top-right, and select Sign Out.

Sign back in using your Microsoft account.

Check for System File Corruption

Open Command Prompt as Administrator (right-click Start and select Command Prompt (Admin)).

Run the SFC /scannow command to scan and fix system file corruption that may be affecting the Microsoft Store.

Reinstall Microsoft Store (Last Resort)

If none of the above works, you can try uninstalling and reinstalling the Microsoft Store via PowerShell, as shown in Step 5.To fix the Microsoft Store issue on Windows 11 where it keeps showing an error message like "Something went wrong, we know what's wrong and are trying to fix it, please refresh or try again later," you can try the following solutions:

Check Your Internet Connection

Ensure your internet connection is stable. A weak connection can sometimes cause issues when trying to download or upgrade apps from the Microsoft Store.

Run Windows Store Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters.

Scroll down and find Windows Store Apps, then click Run.

Follow the on-screen instructions to see if Windows detects and resolves any issues with the Microsoft Store.

Reset the Microsoft Store Cache

Press Windows Key + R to open the Run dialog.

Type wsreset.exe and press Enter.

This will reset the Microsoft Store cache, which can resolve many download or upgrade issues.

Check Date and Time Settings

Incorrect date and time settings can interfere with Microsoft Store functionality.

Go to Settings > Time & Language > Date & Time, and make sure everything is correct and set to automatic.

Re-register Microsoft Store

Open PowerShell as Administrator by right-clicking the Start button and selecting Windows Terminal (Admin) or PowerShell (Admin).

Type the following command and press Enter:
powershell Copy Get-AppxPackage *Microsoft.Store* | Remove-AppxPackage

Then, reinstall the Microsoft Store using this command:
powershell Copy Get-AppxPackage -allusers *Microsoft.Store* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Update Windows

Make sure your Windows 11 is up to date. Sometimes, updates may resolve issues with the Store.

Go to Settings > Windows Update > Check for updates.

Sign Out and Sign Back Into the Microsoft Store

Open the Microsoft Store, click on your profile icon at the top-right, and select Sign Out.

Sign back in using your Microsoft account.

Check for System File Corruption

Open Command Prompt as Administrator (right-click Start and select Command Prompt (Admin)).

Run the SFC /scannow command to scan and fix system file corruption that may be affecting the Microsoft Store.

Reinstall Microsoft Store (Last Resort)

If none of the above works, you can try uninstalling and reinstalling the Microsoft Store via PowerShell, as shown in Step 5.

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Answer 1

Hello,

Here are some steps you can try:

Check for Windows Updates:
- Go to Start > Settings > Windows Update > Check for updates. If there are any updates available, install them.
Update Microsoft Store:
- Open the Microsoft Store app.
- Go to Library > Get updates. If an update for Microsoft Store is available, it will start installing automatically.
Reset the Microsoft Store Cache:
- Press the Windows Logo Key + R to open the Run dialog box.
- Type wsreset.exe and press OK. This will reset the Microsoft Store cache.
Sign Out and Sign Back In:
- Open the Microsoft Store, click on your profile picture, and select Sign out.
- Sign back in with your Microsoft account.

More details you can refer to this link:

https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac

Best Regards,

Hania Lian

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