how to fix this problem：Correlation Id: 4ea02013-9dba-487b-ad45-5e17be45f1cb Timestamp: 2025-02-27T15:28:25.000Z DPTI: 9f4cd1538bae7b98190199337ea911f909e18682f6f96b5efe7e9e35e884b878 Error Tag: 657rx Error Code: 2148073520

Question

The school Microsoft account in my computer cannot be used after the computer is upgraded to win11 system, and the error in the description of the problem occurs when I login again. How can I solve this problem？

Answer 1

Hello,

Thank you for posting in Q&A forum.

Based on the error message you provided, I suggest you go to SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL and delete all accounts there by clicking DISCONNECT and then log in again to see if this solves the problem.

I hope the information above is helpful.

Best regards

Zunhui

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